Continental Airlines

I have noticed that their standards seem to be slipping. Continental baggage handlers at Newark were dreadful. It wasn't that the guy simply flung them onto the belt, rather he had the nerve to lift them up to shoulder height and then throw them down, all the while knowing that we were watching. FAs not longer seem to have a 'can do' attitude, more a 'can't do.' My mother is less-abled and struggles to use standard toilets at the best of times, let alone airline ones. She was abruptly told that she couldn't use the disabled toilet because it was in the First Class cabin. Personally, I feel this is discrimination and is sending out the wrong message: if you are disabled you can only fly with us but only if you pay to travel First Class.