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Home / World airlines / Italy / Alitalia

Alitalia

Country: Italy
National airline of Italia, extended domestic and international operations
IATA code: AZ
ICAO code: AZA
Membership in the alliance: SkyTeam
Head office: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy
Phone number: +39 06 65 64 9, +39 06 65 63 1
Fax number: +39 06 65 63 58 74
E-mail: ufficio.stampa@alitalia.it
Web-site: www.alitalia.com
Year established: 1946
Main bases and hubs: Milan Malpensa, Rome Leonardo da Vinci - Fiumicino
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 767-300, Boeing 777-200, Bombardier CRJ-900, Embraer 170, McDonnell Douglas MD-80

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Reviews & Opinions of Alitalia:

20 March 2016 Sergio S

Alitalia, together with Iberia, is definitely one of the worst airlines operating in the EU. 1. In-flight crew unable to speak any language other than Italian and English. 2. Crew doesn't have the Customer Service attitude. To ask anything from them is always a humbling act. 3. Entertainment centre in their international flights is mediocre and altogether uninteresting. 4. Food served during the flight has a face of industrial food, little, lukewarm and without much option. 5. I strongly recommend people: STAY AWAY FROM ALITALIA. Even if you have to pay a bit more, go with AirFrance, TAP, British Airways, any other company will be definitely better!

17 November 2015 Greg

Flight from Paris to Trieste, via Rome. Delayed flights, delayed luggage, pathetic level of customer service and follow up. I could never recommend using Alitalia. Despite experiencing delayed luggage, and waiting two days for it to arrive, our tickets for the return leg of our holiday had been cancelled by the airline because they had no record on their system of us travelling with them on the first leg of our journey!!!! We had to show them our boarding passes to Trieste to show them that we had travelled on our booking with Alitalia, and for them to find us seats on the flight we had booked and paid for!!!. You get a better level of service and value for money from budget airlines such as Easyjet - Alitalia offered a worse than budget service at a premium price ...

04 November 2015 Guest

I bought a comfort seat on an Alitalia flight. The receipt came in with no mention of seat number or date of flight. I sent an e-mail to Alitalia customer service, but never got a reply. I called them, and the rep was EXTREMELY rude. She told me that "it's all in the system" and I don't need evidence that I booked that specific seat. As if one could trust a company with such poor records! Now I am holding my breath to see whether I will really get the upgrade I paid for.

18 December 2014 Guest

This was my first experience with Alitalia airlines. I am sorry to say i am very disappointed with my experience. First of, our flight was delayed, and i knew i wouldnt make my connection due to the delay, yet while Air France was trying to help me get a flight from Paris to Beirut, Alitalia refused to let that happen, made me go to Rome, miss my connecting flight to Beirut, and thus i had to stay one night in Rome. To top it all off, one of my checked in pieces is still missing, and the one that made it with me to Lebanon is soaked. My books, my clothes, boxes with collectibles, and even my nintendo 64. Attached you will find the pictures of all the goods that have been damaged. I am very disappointed with what seemed to be a never ending trip with many firsts, and dreading my return flight to Detroit.

All Reviews of Alitalia

Alitalia Discussion:

04 December 2016 Guest

Guys, I flew many airlines and different airports but the most worst airline and airport in terms of services is Alitalia and FCO airport.

02 December 2016 Guest

I have being hearing about this blank ATM card for a while and i never really paid any interest to it because of my doubts. Until one day i discovered a hacking guy called morris . he is really good at what he is doing. Back to the point, I inquired about The Blank ATM Card. If it works or even Exist. They told me Yes and that its a card programmed for random money withdraws without being noticed and can also be used for free online purchases of any kind. This was shocking and i still had my doubts. Then i gave it a try and asked for the card and agreed to their terms and conditions. praying and hoping it was not a scam i used the blank CARD and it was successful i withdraw nor less than 10,000 dollar each every day the blank CARD worked like a magic and now i have become rich and famous in my society, if you want to order for the blank ATM CARD here is there email address (Unitymorrishackers1@gmail.com)

23 November 2016 Mody Mansour

Worst experience ever, worst airline agents at the airport of FCO and worst management!!! I have never seen such a complicated airline, i go and check in online, my boarding pass says it's terminal 3, then at the airport I realize that I have to drop the luggage at the terminal 1 then the departure is from terminal 3, I lost my purse, and all security agents, lost and found ... knew about it, finally I found it after missing my flight, signed a document at the police office confirming that I received it, I missed my flight and Veronica at the desk of Alitalia terminal 1 would get * and try the impossible to make me pay 200И no show and 66И penalty , I waited for 2h 30min waiting for decision because their rule says that if I had a problem with the security check and I have a document that proves that I should t pay anything, and I have the right of a new ticket, which they were trying to resist hard; Finally, I was supposed to fly on Friday, it was the only Flight, the irony was that there is ZERO FLIGHT On the next day and THREE FLIGHTS on Sunday, therefore I go back to Rome book a hotel and ticket again, Coming to the airport on Sunday, I try to check in I realize that the beautiful agent Veronica didn't book for me, speaking with customer service for over 45min to solve this problem, they told me there was a problem and I didn't have a ticket back home, Worst experience ever, worst airline service, wouldn't wanna fly with them again

14 September 2016 guest

On Sept 13 I went to the airport in Pisa at 6:00 am for a flight departing at 7:20 for Rome. When I got there, I was told that I had been put on a waiting list because the flight was overbooked. When I told the agent that in Rome I had and international connection, she told me that she could do nothing. This is absurd and unacceptable, I had booked 6 months before and had a confirmed ticked. The agent was uncooperative and I believe did not understand the severity of the case. In the US, when flight are overbooked the company offers incentive to passengers that can delay departure to give up their seat. In my case I had to be in Rome that morning. Alitalia, or their agents have no right to place on waiting list passengers with confirmed tickets against their will. After arguing for 15 min, finally the agent called somebody and I was let on the plane. However, this was a very bad experience and Alitalia should not do this to the passengers.

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