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Home / World airlines / Italy / Alitalia


Country: Italy
National airline of Italia, extended domestic and international operations
IATA code: AZ
ICAO code: AZA
Membership in the alliance: SkyTeam
Head office: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy
Phone number: +39 06 65 64 9, +39 06 65 63 1
Fax number: +39 06 65 63 58 74
Year established: 1946
Main bases and hubs: Milan Malpensa, Rome Leonardo da Vinci - Fiumicino
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 767-300, Boeing 777-200, Bombardier CRJ-900, Embraer 170, McDonnell Douglas MD-80

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Alitalia. Airline code, web site, phone, reviews and opinions.

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Reviews & Opinions of Alitalia:

20 March 2016 Sergio S

Alitalia, together with Iberia, is definitely one of the worst airlines operating in the EU. 1. In-flight crew unable to speak any language other than Italian and English. 2. Crew doesn't have the Customer Service attitude. To ask anything from them is always a humbling act. 3. Entertainment centre in their international flights is mediocre and altogether uninteresting. 4. Food served during the flight has a face of industrial food, little, lukewarm and without much option. 5. I strongly recommend people: STAY AWAY FROM ALITALIA. Even if you have to pay a bit more, go with AirFrance, TAP, British Airways, any other company will be definitely better!

17 November 2015 Greg

Flight from Paris to Trieste, via Rome. Delayed flights, delayed luggage, pathetic level of customer service and follow up. I could never recommend using Alitalia. Despite experiencing delayed luggage, and waiting two days for it to arrive, our tickets for the return leg of our holiday had been cancelled by the airline because they had no record on their system of us travelling with them on the first leg of our journey!!!! We had to show them our boarding passes to Trieste to show them that we had travelled on our booking with Alitalia, and for them to find us seats on the flight we had booked and paid for!!!. You get a better level of service and value for money from budget airlines such as Easyjet - Alitalia offered a worse than budget service at a premium price ...

04 November 2015 Guest

I bought a comfort seat on an Alitalia flight. The receipt came in with no mention of seat number or date of flight. I sent an e-mail to Alitalia customer service, but never got a reply. I called them, and the rep was EXTREMELY rude. She told me that "it's all in the system" and I don't need evidence that I booked that specific seat. As if one could trust a company with such poor records! Now I am holding my breath to see whether I will really get the upgrade I paid for.

18 December 2014 Guest

This was my first experience with Alitalia airlines. I am sorry to say i am very disappointed with my experience. First of, our flight was delayed, and i knew i wouldnt make my connection due to the delay, yet while Air France was trying to help me get a flight from Paris to Beirut, Alitalia refused to let that happen, made me go to Rome, miss my connecting flight to Beirut, and thus i had to stay one night in Rome. To top it all off, one of my checked in pieces is still missing, and the one that made it with me to Lebanon is soaked. My books, my clothes, boxes with collectibles, and even my nintendo 64. Attached you will find the pictures of all the goods that have been damaged. I am very disappointed with what seemed to be a never ending trip with many firsts, and dreading my return flight to Detroit.

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28 October 2016 allen scott

My business partners were looking for CA DMV INF 1100 yesterday and used a business that hosts 6 million forms . If you want CA DMV INF 1100 too , here's

14 September 2016 guest

On Sept 13 I went to the airport in Pisa at 6:00 am for a flight departing at 7:20 for Rome. When I got there, I was told that I had been put on a waiting list because the flight was overbooked. When I told the agent that in Rome I had and international connection, she told me that she could do nothing. This is absurd and unacceptable, I had booked 6 months before and had a confirmed ticked. The agent was uncooperative and I believe did not understand the severity of the case. In the US, when flight are overbooked the company offers incentive to passengers that can delay departure to give up their seat. In my case I had to be in Rome that morning. Alitalia, or their agents have no right to place on waiting list passengers with confirmed tickets against their will. After arguing for 15 min, finally the agent called somebody and I was let on the plane. However, this was a very bad experience and Alitalia should not do this to the passengers.

12 August 2016 Guest

I booked ticket in alitalia from toronto to colombo oct 15th 2016 . how many baggeges can i carry

30 June 2016 Refugee Relief Volunteer

Traveling from Los Angeles to Athens via Rome on Alitalia, I spent an extra hundred for a second bag. All items in both bags were school and library relief materials for refugees for me to set up school. A loss of $800. I had to spend out of pocket an additional $500 to make up for lost materials as when lost luggage was returned, they were taped up with holes and half contents missing. Absolute cruelty and inhumane selfishness. I also had to spend an additional $90 to retrieve luggage from airport as cheap * Alitalia would not deliver! Let me sue you until you learn, jerk thieves!

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