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Home / World airlines / Italy / Alitalia


Country: Italy
National airline of Italia, extended domestic and international operations
IATA code: AZ
ICAO code: AZA
Membership in the alliance: SkyTeam
Head office: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy
Phone number: +39 06 65 64 9
Fax number: +39 06 65 63 58 74
Year established: 1946
Main bases and hubs: Milan Malpensa, Rome Leonardo da Vinci - Fiumicino
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 777-200, Bombardier CRJ-900, Embraer 170, McDonnell Douglas MD-80

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Reviews & Opinions of Alitalia:

07 January 2017 Guest

We booked a flight on Expedia fr om CDG to LUQA via Rome. Our eticket specified it would be an AF flight but in actuality it was an Alitalia flight. The entire experience was a disaster. Our luggage scales broke the night before so arrived more than 3 hours prior to the flight departing, just in case. We didn't know we were on an Alitalia flight until after AF directed us to the wrong line three different times. We checked our luggage and did not see one piece again until a week later, after arriving home to the US. We were harrassed and delayed at security because they insisted we check our hand luggage, even after removing magazines and food that tipped it over the 12K lim it. We refused so by the time our luggage was approved and inspected we arrived at the gate with a minute to spare. We were first told we could board, then told we couldn't. We were then told our tickets were no good and we'd need to go downstairs to rebook the ticket. 955 Euros later (originally a 150 euro ticket) we were in a hotel without luggage that was already MIA. We are working on reimbursement now for additional expenses but based on what I've read it will be a long time coming, if ever. The airline is on the verge of folding at present and based on our experience, good riddance.

04 December 2016 Guest

Guys, I flew many airlines and different airports but the most worst airline and airport in terms of services is Alitalia and FCO airport.

20 March 2016 Sergio S

Alitalia, together with Iberia, is definitely one of the worst airlines operating in the EU. 1. In-flight crew unable to speak any language other than Italian and English. 2. Crew doesn't have the Customer Service attitude. To ask anything from them is always a humbling act. 3. Entertainment centre in their international flights is mediocre and altogether uninteresting. 4. Food served during the flight has a face of industrial food, little, lukewarm and without much option. 5. I strongly recommend people: STAY AWAY FROM ALITALIA. Even if you have to pay a bit more, go with AirFrance, TAP, British Airways, any other company will be definitely better!

17 November 2015 Greg

Flight from Paris to Trieste, via Rome. Delayed flights, delayed luggage, pathetic level of customer service and follow up. I could never recommend using Alitalia. Despite experiencing delayed luggage, and waiting two days for it to arrive, our tickets for the return leg of our holiday had been cancelled by the airline because they had no record on their system of us travelling with them on the first leg of our journey!!!! We had to show them our boarding passes to Trieste to show them that we had travelled on our booking with Alitalia, and for them to find us seats on the flight we had booked and paid for!!!. You get a better level of service and value for money from budget airlines such as Easyjet - Alitalia offered a worse than budget service at a premium price ...

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23 November 2016 Mody Mansour

Worst experience ever, worst airline agents at the airport of FCO and worst management!!! I have never seen such a complicated airline, i go and check in online, my boarding pass says it's terminal 3, then at the airport I realize that I have to drop the luggage at the terminal 1 then the departure is from terminal 3, I lost my purse, and all security agents, lost and found ... knew about it, finally I found it after missing my flight, signed a document at the police office confirming that I received it, I missed my flight and Veronica at the desk of Alitalia terminal 1 would get * and try the impossible to make me pay 200И no show and 66И penalty , I waited for 2h 30min waiting for decision because their rule says that if I had a problem with the security check and I have a document that proves that I should t pay anything, and I have the right of a new ticket, which they were trying to resist hard; Finally, I was supposed to fly on Friday, it was the only Flight, the irony was that there is ZERO FLIGHT On the next day and THREE FLIGHTS on Sunday, therefore I go back to Rome book a hotel and ticket again, Coming to the airport on Sunday, I try to check in I realize that the beautiful agent Veronica didn't book for me, speaking with customer service for over 45min to solve this problem, they told me there was a problem and I didn't have a ticket back home, Worst experience ever, worst airline service, wouldn't wanna fly with them again

14 September 2016 guest

On Sept 13 I went to the airport in Pisa at 6:00 am for a flight departing at 7:20 for Rome. When I got there, I was told that I had been put on a waiting list because the flight was overbooked. When I told the agent that in Rome I had and international connection, she told me that she could do nothing. This is absurd and unacceptable, I had booked 6 months before and had a confirmed ticked. The agent was uncooperative and I believe did not understand the severity of the case. In the US, when flight are overbooked the company offers incentive to passengers that can delay departure to give up their seat. In my case I had to be in Rome that morning. Alitalia, or their agents have no right to place on waiting list passengers with confirmed tickets against their will. After arguing for 15 min, finally the agent called somebody and I was let on the plane. However, this was a very bad experience and Alitalia should not do this to the passengers.

12 August 2016 Guest

I booked ticket in alitalia from toronto to colombo oct 15th 2016 . how many baggeges can i carry

30 June 2016 Refugee Relief Volunteer

Traveling from Los Angeles to Athens via Rome on Alitalia, I spent an extra hundred for a second bag. All items in both bags were school and library relief materials for refugees for me to set up school. A loss of $800. I had to spend out of pocket an additional $500 to make up for lost materials as when lost luggage was returned, they were taped up with holes and half contents missing. Absolute cruelty and inhumane selfishness. I also had to spend an additional $90 to retrieve luggage from airport as cheap * Alitalia would not deliver! Let me sue you until you learn, jerk thieves!

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