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Home / World airlines / Latvia / AirBaltic


Country: Latvia
National airline of Latvia, scheduled and charter operations within Europe
IATA code: BT
ICAO code: BTI
Head office: Riga International Airport, Marupe Municipality, Riga, LV-1053, Latvia
Phone number: +371 6 700 60 06
Fax number: +371 7 207 369
Year established: 1995
Main bases and hubs: Riga International, Tallinn, Vilnius International
Fleet: Boeing 737-300, Boeing 737-500, Bombardier CS300, Bombardier Dash 8 Q400

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AirBaltic. Airline code, web site, phone, reviews and opinions.
Copyright Soren Madsen

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Reviews & Opinions of AirBaltic:

21 July 2016 Matt

July 7-20, 2016. I just flew St Petersburg-Riga-London-Riga-St Petersburg. I read a lot of negative reviews about Air Baltic and Riga Airport. On the outward journey all flights and connections were on time, so nothing to write about. Coming back yesterday the flight from Gatwick to Riga was delayed by an hour due to long lines of planes waiting to take off at Gatwick, so all those with onward flights to St Petersburg, Moscow, Tallinn and Tbilisi only had about 10 minutes connecting time left. However, the Air Baltic crew announced the gate numbers before we landed, and once on the ground airport officials very clearly gave everyone instructions on how to get to their gates quickly as the flights had been held. After a short wait on the plane to St Petersburg for the luggage of all the connecting passengers to arrive, we departed and only arrived in St Petersburg about half an hour late. I was impressed with Air Baltic and Riga Airport and thank all for their assistance.

01 January 2016 John O'Mahony

Flew airBaltic from London to St Petersburg via Riga. Really rude and unhelpful staff. Unbelievably strict and inflexible baggage policy. Punitive charges for going even a kilogram over (£38 flat fee for anything more than 20kg). For the first time ever, staff weighed everything I owned, both checked, cabin and shopping bag. They probably would have asked me to empty my pockets if they could have. All this after a disingenuous booking process that didn't properly reveal that checked baggage wasn't included in the price (buying allowance at the gate cost И80.) In total, I paid И126.43 on top of tickets that were not cheap to begin with. Worse than Ryanair.

24 October 2014 Alex K

Hi, just a cheap carrier, never expect from them anything, one of my flights with them been cancelled, another one delayed I missed my connection. No compensation or any reasonable alternative Avoid them when it's possible

29 July 2014 Guest

I have recently traveled with airbaltic and I can truly say that it was the worst experience I had with an airline from the beginning until the end. I chose this company as it had good fares for our trip; however, by the end of the trip, if I sum up all the expenses it required along the way, I could have bought tickets for a better airline that provides all the needed services. To start with, we had to pay 10 eur per person to do the checkin at the counter. Who has ever heard of that??? We received an email a few days before with the online checkin and it didn't state ANYWHERE (and I checked and rechecked every piece of the content) that if we don't do it online, we will have to pay in the airport. Not surprisingly, in the airport everyone who was in the same flight with us had the very same problem. Not to mention about a crew member at the desk who kept pointing towards a piece of paper that had this 10 eur checkin rule. Was I supposed to come to the airport to his desk beforehand to see the hidden fees that I couldn't find anywhere in my email? Moreover, do I HAVE TO be stuck to the internet during my vacation in order to do checkins for my flights? What if I had no access to internet? The company is not transparent at all with its customers and it uses these hidden fees so they can cover up their margins. Not to mention that we had to pay extra for every 20 kg piece of luggage, seats, transaction fees and there were no meals during the flights. So adding up all these costs to the initial price of the ticket, I could have easily flown with an all inclusive airline. Coming to customer service, it seems that airbaltic has no idea what that means. One crew member was extremely rude during the onboarding process and started shouting at me in front of the other passengers regarding my pieces of luggage. She replied to my questions in a very rude way as if they would do me a favor to fly me home for free. It is sad to see that for some companies the idea of customer service is still a new concept, if not unknown. One thing that is definite is that I will never use any of the airbaltic services again and I am pretty sure the other passengers that I met in the plane share the same feeling.

All Reviews of AirBaltic

AirBaltic Discussion:

14 August 2016 Aden K & Nancy Sowell

On June 6, 2016 we flew to Amsterdam on Delta flight #70 arriving at 5:30 am and connecting with Air Baltic #610, departing at 10:30 am for our final destination Vilnius. We were at the Air Baltic counter when the their agents arrived. To our dismay the Air Baltic agent could not or would not print our boarding passes. We were left standing at the gate; the Air Baltic agents could have cared less! We are seniors with one of us navigating airports via wheelchair. We remained in Amsterdam for 12 hours; through the help of KLM we ultimately reached Vilnius, but our bags did not arrive three days. I would urge you to avoid at all costs flying with Air Baltic.

18 November 2015 Guest

Air Baltic is a company that sent me my ticket via snail mail. This was the only option. The tickets were those old-style coupon-like ones. When I came to the airport, the check-in lady said she hadn't seen such tickets in at least 15 years or so...

16 August 2015 Guest

I flew a return leg of my journey from Riga back to London on 14th of August 2015 with airBaltic with my two children (aged 2 and 7). I was informed that because my child is over 2 years old I would need to pay to carry the buggy on board. This was not the case on the London-Riga flight: I was not informed of this condition, nor was I asked to pay any money. The assistant at the check in desk in Riga was rude and unhelpful and stated that this was an error made by the London crew and was accused of being "lucky" in London, but insisted that I would still need to pay 40Euro this time if I wanted to take the buggy for my child. I felt I was being held to ransom - this was an airBaltic error and any other company worth their weight would waive the charge with a smile in view of the fact that their original mistake allowed me to travel with a buggy and this was a return flight home. I insisted to speak to the customer service officer at the airBaltic office in Riga International Airport, who were just as unsympathetic, continued to blame London crew and insisted I paid. I was however given a feedback leaflet and told that I could fill that in if I wanted to voice my concerns over the handling of this situation - not helpful. When I requested to speak to a senior line manager, I was informed that no such person is available, despite me pointing out that this was a Friday - a working day and during office hours. To add insult to injury, the flight crew member actually flicked a "talk to the hand" gesture in my face when I asked her for assistance as myself and the two young children were attempting to settle into our seats! I have been a loyal customer (with PINS) to this company over a decade, electing to fly with this more expensive airline despite many cheaper alternatives available for this route, but this is clearly the most appalling customer service I have ever experienced from any company - flight or otherwise. This unacceptable treatment was most upsetting to me as a parent flying alone with two children. I expect airBaltic to take much better care of its loyal customers, parents with children and on a humane level - any person in their care. Following this incident I shall not be recommending airBaltic and would be most impressed if airBaltic issues a humble apology and a suitable compensation for my family's experience, whilst in their care. I am currently awaiting a response from airBaltic regarding their conduct in this case.

26 July 2015 Tania Parvin

Can I use my credit card for someone else?

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