I have two experiences with Seaborne. The first time, I booked a flight at 5:15. They rescheduled the flight to 4:00 and I therefore missed the connection. For my trouble, they gave me my ticket fare as a "credit" which I could use in the next year. I fortunately was able to fly on another airline to reach my destination, after purchasing a last minute ticket. Seaborne offered no help.
Fast forward to a year later - I call back to try to use my airline credit (which is for $120). They inform me that there is a $50 PER PERSON rebooking fee when using credit (laughable, since the route only costs $60 per person). They did not tell me about this fee when they gave me the credit, but for two people it pretty much completely consumes the "credit" they gave me.
Long and the short of it, thanks Seaborne. Flyer beware.
WORST airline EVER!!!! My family of eight were supposed to fly from San Juan to St. Thomas and back. We were delayed 3 hours going to St. No big deal flights get delayed. Problem was, we had a ferry to catch from St Thomas to St. John. They did nothing for us and we had to hire a private ferry after we got there. On our return, We were delayed 5 hours leaving St. Thomas and missed our connection out of San Juan. They said not their problem!!!!!! Thank God Southwest was so good to us and got us home without having to buy 8 new tickets. Seaborne Airlines has ZERO idea on customer service and I will turn every person that asks about them away!!!!!! I also forgot to mention that my sister's family flew in the day before us and had the exact same issue with delays and leaving them stranded. NICE WORK Seaborne airlines. Can't wait to see you out of business!!!
Should you make the mistake of traveling on this airline, take a carry on - our luggage was not lost, but was knowingly DELAYED FOR 2 DAYS. When our luggage did finally arrive it was just left to sit in the middle of the St. Kitts Airport without notification to us. According to hotel employees and airport employees in St. Kitts, this is the norm! We were also charged a luggage fee in error but cannot get anyone to respond to our claim for reimbursement. Worst customer service, hands down. Do not expect anyone to answer the phone, respond to an email or be present at the gate. It is easy to see why Seaborne has an average 2 star rating. It is unfortunate because they could have a good niche in this industry, however, I can't imagine they will be in business for long.
Don´t book with Seabourne. They changed our schedule two days before departure, both from inbound and outbound from St. Maarten. First, they changed the time from 14:00 to 10:00, when we arrived in San Juan airport we discovered that the flight was canceled, they put us on a Jetblue flight and we had to wait for 6 hours. To return they changed the flight from 14:00 to 16:35 and we this we had a tight connection with Avianca to come back to Brazil so I decided not to take the risk and payed 700 dolars in two tickets with jet blue one day before we planned to come back and beside the money loss with the ticket we had to sleep one night in San Juan what costed us more 150 dolars. When asked the refund for Seaboune but the did not even reply the email.
Just taken Seaborne Airlines Pointe-à-Pitre/Porto-Rico/Pointe-à-Pitre. No major problems for us, flights in time, but Carry-On is simply mixed with Chek-In Baggage with no security at all. If the flight is too empty, they cancel it witout previous notice. Just like the LIAT company. American Eagle was much more reliable.
Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.