Israir Airlines and Tourism Reviews

31 August 2025 12:08:00 Ronni Rosenblatt

After countless phone calls, messages and emails i finally made contact with this airline to cancel my ticket. I FOUND A TICKET ON ELAL FOR HALF THE PRICE!
I was promised a refund with 21 days with a 100nis penalty.
No refund arrived. Never.
And it is impossible to contact them BY ANY MEANS.
They do not want you to contact them.
They just want your money.
DO NOT FLY THIS AIRLINE

07 June 2019 12:06:00 Guest

Customer Service Representatives are terrible and RUDE

13 August 2009 12:08:00 Guest

They cancelled flights 3.5 months after purchase, 2 weeks before departure. Instead of non-stop JFK to TLV both ways, we got long layovers in Europe (incl one at Athens airport !) while traveling with young children. Their food tasted terrible, but it was better than no kosher food provided (which is what they stuck us with on Olympic air, 10 hours, from Athens to JFK due to the bump). No offer of compensation. Treated us like dirt. Once in Israel, changed our departure again without asking us, meaning we were bumped onto a different flight than our sibs and cousins plus had to check in at 3am with a 5 year old. Brings the stereotype of nonexistent Israeli ethic of customer service to life in most unpleasant way. Spend a few more dollars to fly on a real airline - beware !