Worst flying experience EVER. We had a connecting flight through Cimber to Denmark from Rome, one of our earlier flights was delayed and we ended up being at the check in desk in Rome only one hour prior to departure - and they had closed. We couldn't check in, missed our flight, no one at the Rome airport worked for Cimber could help us, all they could do was give us the phone number of the main office in Denmark to call (closed from 12-1 for lunch). We called and in order to get on their next flight we would have had to pay $700 in addition to the $500 we had already paid for our two economy tickets (basically buy new tickets). And the 'customer service' lady had the nerve to tell us "well, other people seem to have made the flight, why couldn't you?"? We will NEVER fly Cimber again.
Good service, friendly staff - there's no discount feeling here, as opposed to SAS, which is typically more expensive, but with lower quality and service. Turboprops are of course a bit loud, but that goes for all airlines.
No online check in a drawback. Not being able to select a seat is also a drawback. However, instead of the embarrassingly 'cheap' idea of charging for newspapers as Sterling did, Cimber provides newspapers free. They also provide coffee, tea and water free. These are small amenities, but nevertheless welcome and unusual for a discount airline. Cimber had a high ticket client background and it shows it's welcome head. They're friendly, and certainly improve in the poor Sterling Airline package. I give them my business and hope they quickly add those facility details frequent flyers appreciate.