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Air Astana Reviews

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All reviews about Air Astana

05 November 2015 12:11:00 Guest

It really is an awful airline. Just awful.

I fly Air Astana once or twice per month and have done so for 2 years both with Kazakhstan and twice internationally (only because there is no practical alternative).

I agree with the other comments: the individual staff try to do a good job but actually have little to no idea what to do if something out of the norm happens.

I would add that Air Astana is partly blacklisted from the EU on safety concerns.

Is this review helpful? Yes 0 / No 2
19 August 2015 12:08:00 Guest

Bad company, worst service
Flight was delayed, but accomodation was not provided.

Is this review helpful? Yes 0 / No 1
08 April 2014 12:04:00 Guest

it's the best airline in Asia, bad meal, got food poisoning. Don't eat their breakfast: french pie with vegetables.

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30 May 2012 12:05:00 Guest

Air Astana claim to be world least for Central Asia (even this is not achieved), but they are truly lacking in so many ways. The individual employees are ok (not great, but ok), but the company policies are laughable. They do not allow point accruals on booking classes I,R,U,X,N,E,P,G,M,W, and, it is impossible to get points. Furthermore, they never move elite members to the front of the plane, even when the first class seats are empty...they can only get away with this because of the monopolistic stranglehold they have on the local industry. Air Astana...the mediocre airline of Central Asia.

Is this review helpful? Yes 0 / No 0
28 September 2011 12:09:00 Guest

The best aircompany! Good service, good planes. Thank you!

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12 September 2011 12:09:00 Guest

Website does not allow one to go past "are you a Kazakhstan citizen". Hmmm.....Bad website. Bad.

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13 June 2008 12:06:00 Guest

The general attitude and helpfulness of Air Astana staff, especialy those on the ground is appalling, especially if you have even a slight problem. The training prgramme they attend (if they do) must be the worst in the world.

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24 April 2008 12:04:00 Guest

Very nice business class cakes

Is this review helpful? Yes 1 / No 1
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