I had an awful experience with Atlasglobal. Terrible customer service ever. We couldn't fly to Milan and they didn't even send us home free. Our return flights of course didn't get refunded. And worse of all they were rude and didn't show a slight consideration to us. I would rank them -5 if there was an oprion.
Fr om Istanbul to Amsterdam, my fligth with Atlasglobal was delayed with 6,5 hours without any notification why?
No coupons given, no meal coupons, no sorry..like it was the most normal thing for them.
Called, emailed--which they send a standard email, they hope for better in the furture, bla bla bla
Service desk for questions? Nobody there!!!
Wh ere do I get my compensation, gesture of goodwill, refund? In Januari KLM was delayed 6 hours from Houston to Amsterdam, even without asking 600euro return and a apology. THAT IS CALLED SERVICE!!! Never again AG, but Turkish Airlines instead, just lost a frequent flyer:(