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Home / World airlines / China / Xiamen Airlines

Xiamen Airlines

Country: China
Domestic airlines in China from Xiamen
IATA code: MF
ICAO code: CXA
Membership in the alliance: SkyTeam
Head office: 22 Dailiao Road, Xiamen, Fujian, 361006, China
Phone number: +86 592 573 9888
Fax number: +86 592 573 9777
E-mail: et@xiamenair.com
Web-site: www.xiamenair.com.cn
Year established: 1992
Main bases and hubs: Fuzhou Changle International, Hangzhou Xiaoshan International, Nanchang Changbei International, Quanzhou Jinjiang, Xiamen Gaoqi International
Fleet: Boeing 737-700, Boeing 737-800, Boeing 757-200, Boeing 787-8

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Xiamen Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Xiamen Airlines:

25 June 2008 W Nian

Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However, this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally, this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.

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Xiamen Airlines Discussion:

27 May 2015 Guest

I like to share my horrible experience with one customer service counter in Terminal One Premium Check in Suite. We are Australian passport holders. We booked our tickets from Singapore to Xiamen through Bravofly web site(www.bravofly.com.au/), it only allowed First name and Last name to be entered. We were told at Singapore Airport that there is a special requirements regarding to middle name by Xiamen Airlines, the check in staff (from Premium Check in Suite) said that our middle names were required because we are Chinese. We were insulted by the comments made by the check in staff that middle name is not required for European, in particularly she mentioned that a Caucasian is not required to match middle name. Xiamen Airlines has special requirements on middle name but its system refuses to change middle names for more than 4 characters. My wifes middle name contains 5 characters, so we were forced to purchase an additional costly ticket from Xiamen Airlines without any option and help from airport staff. We were warned by Xiamen Airlines on the phone that ticket might be unavailable if we didnt pay for an additional ticket immediately. Xiamen Airlines didnt accept international credit card payment, we will definitely miss the flight and stuck in the airport without payment from my relative from China. We felt helpless and under enormous pressure at airport. We travel regularly but this was the worst nightmare we ever had, it ruined our tour. Singapore Airport said they were following instructions from Xiamen Airlines. We suffered a total loss of CNY6134.00 plus enormous stress from this ordeal.

19 May 2015 Guest

I like to share my horrible experience with Xiamen Airlines. We booked our tickets from Singapore to Xiamen through Bravofly web site(www.bravofly.com.au/), it only allowed First name and last name to be entered. We were told at Singapore Airport that there is a special requirements regarding to middle name by Xiamen Airlines, the check in staff (from Premium Check in Suite) said that our middle names were required because we are Chinese. We were insulted by the comments made by the check in staff that middle name is not required for European, in particularly she mentioned that a Caucasian is not required to match middle name. Xiamen airlines has special requirements on middle name but its system refuses to change middle names for more than 4 characters.My wifes middle name contains 5 characters, so we were forced to purchase an additional costly ticket from Xiamen airline without any option and help from airport staff. We were warned by Xiamen Airline on the phone that ticket might be unavailable if we didnt pay for an additional ticket immediately. Xiamen airlines didnt accept international credit card payment, we will definitely miss the flight and stuck in the airport without payment from my relative from China. We felt helpless and under enormously pressure at airport. We travel regularly but this was the worst nightmare we ever had, it ruined our tour. Singapore Airport said they were following instructions from Xiamen Airlines. We suffered a total lost of CNY6134.00 plus enormous stress from this ordeal.

08 November 2014 david/travel agency in usa

if we issue ticket from TPE/FOC C CLASS round trip, What is commission for travel agency ARC and IATA members. Would you please advise us Thank email : flowerstravelco@yahoo.com

06 July 2013 ABK via flight MF875. 5.7.13

Good afternoon 夏门航空, Let share my 'enjoyable' experience with 夏门航空 on 5.7.2013 Flight MF875 As comparison to my personal experiences with other Airlines name Cathay, SIA, Quantas, MAS, BA, KLM, 1. DELAYED FLIGHT----Delayed more than half an hour. 2. During the waiting time inside cabin, not even some drink/refreshment serve, or warm towel to refresh ourselves. After more than half an hour, water & nut serve but coincidence with plane is ready to take off. Are you really enjoy your drink & nut while the plane is taking off.----Good enjoyable experience served by 夏门航空 that you are not preferred to. 3. NOISE POLLUTION-----While waiting in silence in cabin for the delay, quite for more than 10 minutes, off of no where 夏门航空 let you enjoy their choise of cabin movie via cabin loud speakers sound system. Although I'm understand Manderin but I'm not enjoy the movie with 'sound pollution' to my ear drum. Why not Flight attendants just distribute the ear-set early and let the passengers have their own choice, not to force the movie noise pollution to pollute our ear drum.-----Good experience you need to pay for it (air ticket fare) for the noise pollution you may not wish to. 4. BLANKET-----MF875 international & night flight that take more than 4 hours to reach destination, without sufficient blanket as basic services to customers. (This is not a 廉价航空), another good service by 夏门航空. Luckily one of air stewardess provided her personal jacket to one of 70 years old passenger. This we said Thank you to the Air Stewardess. 5. BEVERAGE----As international flight and considered long distance journey. Suggest that should serve wine and proper beverage. FA informed 夏门航空 is not provide wine,, no famous China beer example 青岛啤酒, with good taste too. Instead serve beer with unknown brand is not comfortable with. 5. THIS IS SMOKING FLIGHT????----AIR POLLUTION Flight experience with CATHAY, SIA, QUANTAS, MAS, BA, KLM. I'm never experience cigarette smoking smell in cabin. But I have force to 'enjoy free of charge' cigarette smoking smell heal serve by 中国夏门航空. Thank to 夏门航空 that I' m not deserve or wish too. this 'extra-ordinary, experience is confirmed by my smoking friend in the same flight as proof. The cigarette smoking smell heal in cabin at time 7.00pm, 8.10pm, 8.50pm & 10.30pm. Although we have courtesy in FA a few time but the positive response and just confirmed no body smoke in the cabin. Why no announcement that this is no smoking flight to passengers, and we have notice that the non smoking sign above head is not light on through the journey.----May we concluded that 夏门航空 是 可吸烟 航空. 6. LIE 谎话-----We have courtesy informed chief FA that the cigarette smoking smell suspect and may come from business class seats cabin(only 8 seats). Answer by chief FA that no body in the business class cabin. Upon checking with our photo proof in record ( we can provide this photo to Xiamen Airlines if you wish). we found out that there are passenger in business class cabin, one gentleman seated at second row corner left hand side view from our cabin. ONE LIE TO COVER ANOTHER LIE. Last and not least. If you wish to enjoy noise pollution, air pollution, 'good conveniences', 'good food and beverages', some you pay for nothing, some extra serve to you although you are not wish too. Try XIAMEN AIRLINES 夏门航空 THANK YOU 6.7.13 afternoon

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