Country: Mexico
Budget services from Monterrey within Mexico and to the USA
IATA code: VB
ICAO code: VIV
Head office: Aeropuerto de Monterrey, Terminal C, Zona de carga Miguel Aleman, Monterrey, Nuevo Leon, Mexico C.P. 66600
Phone number: +52 (81) 82 150 500
Fax number: +52 81 82 150 161
E-mail: informacion@vivaareobus.com
Web-site: www.vivaaerobus.comYear established: 2007
Main bases and hubs: Monterrey Fleet: Boeing 737-300
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30 December 2009 01:12:35 L. R. Tatinclaux
I wanted to communicate a problem with the Vivaaerobus airlilne and was unable to reach anyone by phone or to leave a message. Very frustrating!
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26 July 2009 10:07:11 Guest
Flyer beware-------------!!
I have used Vivaaerobus before and basically have found their flights to be on time and a good value. I want to inform any possible passenger about what I consider to be unethical practices by the airline however. When booking a flight online they will offer you luggage options or travel options that they then will cheat you on and force you to pay extra for at the airport before you can fly. When you make an online flight arrangement they will send you a reservation error booking message which will leave you making another reservation (trying to make sure that you have a booked seat) I ended up with this causing me a double booking to which they gave me two options to solve a double payment overcharge.
1. Take a future flight credit (which is good for 6 months)
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02 July 2009 02:07:32 Guest
I would give them a zero if that was an option. They refuse to refund the money I paid for a ticket from Austin when they cancelled service from Austin. They originally charged me twice for the tickets and refused to acknowledge it. Visa charged them back for one of the charges and now they say I never paid so there is no money to refund. Interesting since they were still showing the tickets as valid until their flights were cancelled from Austin. They are not only unethical but in my case they simply stole several hundred dollars of my money.
I say good riddance; stay in Mexico. Beware all who do business with them.
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23 April 2009 02:04:45 Guest
They cancelled my flight with no explanantion and refused to give us a refund. When we call they refuse to allow us to talk to anyone with authority. I might as well burned $375 of my hard earned money. Never again.
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24 August 2008 08:08:37 Guest
They cancelled my flight and never told me, I had to buy a new ticket from other airline and waited fro 12 hours! sucks big time
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24 August 2008 08:08:47 Guest
bad, bad, bad, never agian will buy anything from VivaAerobus!!
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17 February 2008 02:02:54 J.B.
Flight from Monterrey to Merida. 30 minutes delay, plane was clean and personnel was friendly. I saved a lot of money too. It means Vivaaerobus is rather good airline. Great value for money!
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