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Home / World airlines / Mexico / VivaAerobus

VivaAerobus

Country: Mexico
Budget services from Monterrey within Mexico and to the USA
IATA code: VB
ICAO code: VIV
Head office: C.P. 66600 Aeropuerto Internacional de Monterrey. Terminal C Carretera Miguel Alemán Km. 24. Apodaca, NL, Mexico
Phone number: +52 81 82 150 150
Fax number: +52 81 82 150 161
E-mail: informacion@vivaareobus.com
Web-site: www.vivaaerobus.com
Year established: 2007
Main bases and hubs: Cancun International, Guadalajara Don Miguel Hidalgo y Costilla International, Mexico City Benito Juarez International, Monterrey General Mariano Escobedo International
Fleet: Airbus A320

Traveller Rating:

VivaAerobus. Airline code, web site, phone, reviews and opinions.
Copyright Viktor Laszlo

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Reviews & Opinions of VivaAerobus:

24 June 2015 MEXICO CITY TO GUADALAJARA

WORST CUSTOMER SERVICE EVER! My family and I flew from Guadalajara into Mexico City, and had a return flight back to Guadalajara. while we were in line to check in one of the customer service reps comes up to the front of the line and says that the check in is closed, they will no longer check people in. it was 8pm and the departure time was at 845 we didn't have to check in any bags we only had personal items. we tried talking to the customer service rep to see what we could do. All they said was that there was nothing we could do but pay for another ticket back to Guadalajara. So after a pointless argument we had no choice but to purchase another plane ticket. we were supposed to depart at 8am the next day. but there was a delay which they failed to report. after waiting at the gate for hours they finally told us the flight had been delayed until 1pm and if we couldn't depart then we could be departing until 6pm! Theyre customer service is HORRIBLE!! its like they do this on purpose just so people have to buy more tickets. NEVER again will I fly with Viva Aerobus.

17 April 2015 Guest

My first time flying with Viva Aerobus we left with a 2.5 hr delay without getting any apologies or explanations. On my second attempt, my flight was cancelled less than two weeks before my departure (right before spring break) via email- no apologies extended at all, and getting my refund took getting my credit card company involved to get my money back after almost two months trying to get a refund. They don't tell you anywhere that though they charge your credit card, they aren't willing to issue a refund to your credit card if you live in the U.S. They require bank information for a wire transfer. Bad, bad experience...never again :(

30 January 2015 Sophie

We flew from Cancun to Mexico City and expected the worst after having read all the bad reviewes! But when we arrived to the airport everything went as planned and we arrived in Mexico City on time :-)

29 January 2015 Guest

Vivaaerobus is the worst airline I've used. They also do have the worst customer service asking the same questions over and over again, not understanding the problem and not being able to help at all. They changed my flight date from the Jan 30th to Jan 29th with extra charges for cancel or changes. I had to cancel my hotel reservation. The cheap flight destroyed my vacation completely and it took a lot of time and nerves to speak to that rude company which is unable to provide any service at all. Will never fly with them.

All Reviews of VivaAerobus

VivaAerobus Discussion:

07 August 2016 Jair

THIS IS THE WORST AIRLINE EVER!!! We are all serious. I am typing this from Guadalajara, our plane was supposed to board at 5:35 PM and now it is 8:15. We still don't know what time we are leaving. They are saying it is going to be at 8:50 but nobody knows, they keep changing it. All of this is affecting the 180 passengers. There is a lot of kids that need to eat and drink, and some parents don't have the money to buy food/drinks. The reason they are telling us is that it is bad weather, BUT all the other flights departed perfectly fine except ours, VivaAerobus Flight 2726 from Guadalajara to Tijuana. They called the Federal Police and they could not help either. Everybody is asking for half their money back but what they gave us as an apology is Coca-Cola and chips. Some of the customers have family members with diabetes and they don't have their medicine, and some people need to get another flight in Tijuana. People are writing letters to send to the company with signature, flight number, and evidence like pictures of everyone's tickets together. EDIT: Finally got off the plane, everyone's luggage is wet. Do not use this airline.

07 June 2016 Guest

LAURA L : MY FRIEND FROM WORK, HER MOM, SON, AND I FLEW TO MEXICO SAT CAME BACK MONDAY. THEY LOST HER SONS BAG AND MINE, ALL MY MEDS FOR MY COLLAPSED DISKS AND BLOOD PRESSURE AND ALL OUR CLOTHES AND ALL TOILETRIES SO HOW DO YOU STAY 2 DAYS IN MEXICO WITH NOTHING, I VOMITED SAT FOR 2 DAYS STRAIGHT FROM THE PAIN, THEY HAD US FILL A PAPER OUT AND THEN SAID WHY DID YOU PUT YOUR MEDICINE IN THERE? BECAUSE, YOU IDIOTS YOU WERE SO SUPPOSED TO PUT IT ON THE * PLANE OF COURSE!!!! NEVER AGAIN. TODAY IS WED. WE WERE TOLD AFTER 2ND VISIT DFW AND THE IDIOTS AGAIN SENT MY STUFF TO MEXICO WHAT FOR I HAVE NO IDEA THEN SAID BE THERE TODAY AT 3 THEY LEFT AT 2:30 REALLY? WHEN WERE THERE UPON RETURNING OFFICE FULL SITTING ON THEIR ASSES 3 HAD HICKIES FIXING MAKEUP COULD CARE LESS ABOUT US. HER SONS BAG STRAP WAS TORN OFF THEY STAPLED IT AND THEN TIED IT IN A KNOT, REALLY PEOPLE? WTH? BAD CUSTOMER SERVICE, THEY ARE NAIVE ABOUT ANYTHING RELATED TO FLYING AND DON'T CARE ABOUT YOU OR YOUR LUGGAGE OR WORKING AS A MATTER OF FACT. RUINED OUT WEEKEND, AND THE COST TO REPLACE EVERYTHING WAS GREAT. VERY DISAPPOINTED AS YOU CAN SEE. SO DON'T CHECK YOU BAGS WITH THEM UNLESS YOU LIKE LIVING IN YOUR UNDERWEAR AND DOING WITHOUT DEODORANT FOR A WEEKEND IN THE HEAT. WHEN I SAY DUMBASSES I MEAN IT. THEY JUST KEPT BLAMING EVERYONE BUT THEMSELVES. Never, ever put medicines or valuables in checked baggage on any plane any airline. They all tell you nit to do this.

07 June 2016 Guest

Im waiting again at the Mexico city airport from Cancun airport. Why? Vivaaerobus is delayed yet again. Without explanation or valid reason. Not even a simple sorry. This is the second time they are delayed during this trip. I dont think they're on par with other airlines as they have poor customer service and they cant seem to guarantee their flights will leave on time. When I made a complaint, asking why their flights seem to be always delayed, the service desk girl named Vianey just laughed at my face. Really sad.

01 June 2016 Beatriz

Be aware of luggage cost, if you did not pay for check in luggage while making your reservation expect to pay more than you pay for your tickets. Their customer service is horrible. We did not notice that we did not pay for luggage and pay for 2 pieces under 25 lbs $110 , we were told to buy the check in luggage in internet which we did and they still charged us another $100 , I was furious, I can show them the charge in my credit card but did not have the email confirmation, they sent me to customer assistance but they will not decide in less than 5 hrs but my flight was living in 1.5hr I will not fly them EVER again. They are also canceling tickets you buy way in advance if you paid little for those tickets if they are filling up and can sell tickets for much more. They cancel YOUR ticket not the flight, and it takes a long time to get your money by then your new ticket will cost you much much more! Just BEWARE of VIVA AEROBUS tacticts.

Discussion of VivaAerobus

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