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Australia's subsidiary of Tiger Airways Holdings, domestic low cost services
IATA code: TT
ICAO code: TGW
Head office: Building 166, 1-5 Grants Road, Melboume Airport, Melboume Victoria, 3043, Australia
Phone number: +61 3 9330 31 88
Fax number: +61 3 9330 32 88
Year established: 2007
Main bases and hubs: Melbourne
Fleet: Airbus A320
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Reviews & Opinions of Tigerair Australia:
02 September 2016 Sully Family
we were traveling in fr om the USA and in transit and did not enter our bags into our reservation in advance upon arriving at the airport 2 hours in advance to get our TA flight - instead of understanding this they charged us over $900 Australian to put our 4 bags on our flight. Note, NO WH ERE on our documents or reservation does it say you MUST notify them of bags in advance or you will pay out the wazoo when you check in for your flight. The agent was snotty and not at all helpful "its on our website" - and yes, if I drill down multiple layers the fine print is there in their website - I can find these stipulations and charges. NOT customer friendly at all. No consideration for international travelers and just a sheer money grab - we offered to pay the regular baggage fee...to no avail...they charged us an extreme amount because we had not logged in bags ahead of time. Really crappy service. Btw, on board, you are packed in like sardines in a can, service is extremely basic, and the interior is worn and dirty. Never again will we fly on this airline.
19 January 2016 Unhappy passenger
If you're considering Tigerair because of the low cost, think again and choose another airline. A Tiregair flight ended up costing me more than Qantas or Virgin options. They sting you at the airports with luggage fees. I had 1.8kg over the 7kg limit, they put me aside and asked to pay a fee for the extra weight, and when everyone else on my flight has already gone through the boarding process and went to the plane (when I started panicking if I'm going to make it to the flight at all), they told me I had to pay $53.50! My flight total cost was under $100, so it was a big surprise to find out how high the fee was. And I went through their website, nowhere they mention than an upgrade to 12kg of the carry-on will cost you $53.50. They do say you'd pay more if purchase extra allowance at the airport rather than online. But would anyone expect that "more" is more than double?? (the online upgrade of the carry-on to 12kg is $23). And why there isn't a per-kilo option, like with a checked in luggage? Why did I have to pay for the extra 3.2kg I didn't have? That's how they make money. It becomes a false advertising - saying the cheapest fares, but ends up costing more than other airlines. Save yourself a trouble and fly with the airline that shows more respect and decency.
16 October 2015 William Saugez
(Too many hidden costs) Not the price they advertise. You think your getting a deal when you look at the price but after you go through the online booking the price has gone way up! (Don't check your bag) I booked a flight online from Sydney to Cairns with one checked in bag. Once I got to the airport they told me I had two checked in bags and no bags for the return trip. They said they couldn't do anything about it. At this point I experienced the non-customer service that Tigerair is famous for. Be very careful when selecting baggage and double check once you have ticked off your return trip because it will change your first selection on baggage. (No Customer Service) Never mind talking to any staff at the airport. They are very friendly but direct you to their website for any problems. The website is a joke, if you call the customer service number they tell you it's not their problem and direct you back to the website. If you try emails you will get a response only to say you have reached the wrong department and they direct you back to the website. I even asked to talk to a manager and was refused. No one at Tigerair will take responsibility for anything. So remember if you check a bag with Tigerair you may have to leave it at your destination or pay again to bring it home with you as I did.
24 August 2015 Senior Citizens
We travelled MEL to SYD to MEL last week and had the most appalling experience. Firstly, the access to Tiger Terminal in Melbourne is long, rough and dangerous, no rails and wet and dirty surface. To navigate the narrow access takes at least 10 extra minutes, walking: no escalators, no moving path. This condition has lasted for the past 10 years we are told. Secondly, there is always an unexplained delay with no apology. The staff are tired and irritated when you ask the reason and when you point out the timetable and airlines responsibility. Thirdly, the ground staff are rude and vindictive. We are senior citizens are had to face a 3 hour delayed flight from SYD to MEL. We asked the reason for delay. They asked for our boarding passes, took down numbers and gave them back. When the flight was boarding, our boarding passes were taken away from us, thrown into a rubbish basket and new ones issued. They had row 30 on them. We could not believe it. We were told by the young woman at boarding desk that those places are better than the row 15 we had paid for, as the boarding and exit are quicker. No amount of reasoning could move her. The plane was full, there was no question of redistribution of weight. Fortunately, the staff on the plane were more understanding, as our health condition is not ideal, and we got back our original seats which were empty anyway. But the experience spoiled our flight which was otherwise quite smooth. It is amazing such arline can be allowed to fly.
Tigerair Australia Discussion:
30 July 2016 Guest
Absolutely hopeless customer support - called about glasses left on a flight, emailed and after 4 follow ups over a month, STILL NOTHING... hopeless. Surprised they can land a plane. email@example.com
11 July 2016 Guest
Foootsmdbdheusb Victor Berk : I have been holding just now on the phone for someone to speak to about the change on my wife's booking NO. C8KVQT this afternoon, that was made without any consultation with us prior to making changes that now have us going to Melb on the 18.12.13 on different flights at totally different times. My booking No. is V8EDQJ. I was promised a call back 15 mins after finally speaking to 'someone' who all she did was take my name and phone number. Needless to say, I've still not heard back from a staff person for over 1/2hr. We can not agree to your moving my wife from her original booking departure time of 9.10am. We need to meet up with our daughter who is specially coming from overseas to meet us at 11.30am at Melb A/P. Please immediately confirm that her original booking and departure times a have been restored so she can travel with me. Prof Victor Berk M:0408466511 Victor Berk : I have been holding just now on the phone for someone to speak to about the change on my wife's booking NO. C8KVQT this afternoon, that was made without any consultation with us prior to making changes that now have us going to Melb on the 18.12.13 on different flights at totally different times. My booking No. is V8EDQJ. I was promised a call back 15 mins after finally speaking to 'someone' who all she did was take my name and phone number. Needless to say, I've still not heard back from a staff person for over 1/2hr. We can not agree to your moving my wife from her original booking departure time of 9.10am. We need to meet up with our daughter who is specially coming from overseas to meet us at 11.30am at Melb A/P. Please immediately confirm that her original booking and departure times a have been restored so she can travel with me. Prof Victor Berk M:0408466511
18 June 2016 Michael
Had a Melbourne to Perth flight booked with Tigerair. Received an SMS to say it was cancelled "due to weather" four hours beforehand. Checked with Bureau of Meteorology—no weather warnings whatsoever. Rang Jetstar who had a flight at the same time as Tigerair. Jetstar rep advised they have not received any weather warnings. Ended up flying with Jetstar. No turbulence, didn't have to buckle in once between take-off and landing. Tigerair still refuses to refund, because the flight was cancelled due to weather. Their policy is to not issue refunds in these cases—only credit towards their own flights to be used within the next six months. Avoid Tigerair like the proverbial plague.
27 May 2016 towno
Yesterday we checked in online , and today we arrived at the airport on time ,the info boards were saying our flight from Bris to Syd is " boarding soon " we arrived at the gate and sat down ....20 minutes later it was boarding time , no tiger staff at gate , and no plane outside ... got up to check the info board and it now said flight Cancelled .. we asked the jetstar girls at the next gate what to do , they said to head back downstairs to the tiger desk .. on arrival at the tiger desk we were milling around with all the other would-be tiger passengers wondering what was going on .. a smiling assassin in a dress and tiger air shirt came strutting out along the line asking if anyone had received an email or text saying flight cancelled ... no-one had . she stopped and started talking about refunds , at the back of the bunch we couldnt really hear her a man asked her to speak a bit louder please .. she replied , no , you move closer .. she ignored several questions from people about substitute flights .. and just stood there smiling arrogantly and said , please just line up for a refund thats all we can offer you .. she actually looked like she was quite enjoying delivering the bad news we were lied to by another staff member saying its too windy to take off ,..( no other flight by any other airline was cancelled) it wasnt even very windy .. another argued at my wife claiming that there was staff at the gate to tell us about the cancellation ... There wasnt ..!! there were 150 passengers or so ...BUT NO TIGER STAFF. SO .....to sum up ... TIGER cancelled with no notice whatsoever made no effort to replace flight made no effort to appologise or appease * customers staff was not sympathetic at all , and in fact came across as rude , abrupt , and arrogant 2 hour line up to be refunded because they said they dont refund on line cheap fights , cost us over a grand in lost bookings , parking , rental car and earnings tiger can kiss my backside , they will never get a single cent of my money ever again , and i will tell everyone i ever meet what a disgraceful sh**fight of an "airline" tiger really is .