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Home / World airlines / Portugal / TAP Portugal

TAP Portugal

Country: Portugal
National airline of Portugal, scheduled services in south-western Europe
IATA code: TP
ICAO code: TAP
Membership in the alliance: Star Alliance
Phone number: +351 21 843 1100
Fax number: +351 21 841 5095
E-mail: gcrp.com@tap.pt
Web-site: www.flytap.com
Year established: 1945
Main bases and hubs: Funchal Madeira, Lisbon Portela, Porto Francisco Sa Carneiro
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A340-300

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TAP Portugal. Airline code, web site, phone, reviews and opinions.
Copyright Riu Miguel

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Reviews & Opinions of TAP Portugal:

06 July 2015 Pat

Dreadful, dreadful airline. Flight delayed by 30 hours, no apologies, very little communication. Offered compensation but this has never been paid to us despite promises. DO NOT USE THIS AIRLINE

11 June 2015 Guest

Cancelled my Flight [TAP Portugal Flight 332 5 May-Confirmation no. ZCC3Y7] Failed to Refund after saying they would. They dont pick up the phone on the customer care number. TAP is in breach of the Denied Boarding Regulation. Dont fly TAP !

20 June 2014 Charlie

Behind the TAP Portugal Service desk in Rome, there is an immense room filled with luggage. Shelves upon shelves, rows upon rows of luggage. If you don't find your suitcase in this room, they will lead you to a second smaller room, also filled with luggage. If your suitcase is not in this room, they will lead you to a holding area next to the baggage carousel, also with rows of luggage. If your cannot find your luggage, then you are out of luck, for it means that your luggage tag has gone missing. From this experience, we learned 1) They will never deliver your luggage. This is a lie. 2) In Lisbon, you will not make your connecting flight through the interminable customs line. This is a lie, and I saw at least 10 people fall prey to this lie. 3) They will not rebook you at the service desk if you miss your flight. This is because it is a customs problem, not a airline problem. We had to go to four different desks, exiting to checkout, in order to get rebooked on another flight through economy (rather than the business class that we paid for). It was an awful experience and from the other reviews I've read this is not uncommon with TAP Portugal.

All Reviews of TAP Portugal

TAP Portugal Discussion:

23 October 2016 Guest

I have also a problem with this airline. They managed to put a hole through my suitcase on the way from Porto to London. I lodged a complaint but absolutely no response since April 2016. If I could Sue them in small claims I would but what is their address for service.

09 September 2016 FR

Try to call this airline! I have spent at least 2 hours trying to change a reservation - nobody picks up the phone Today I spent an hour trying to buy 4 business class tickets on their flights. Nobody picks up the phone Airplanes are nice and clean - check-in unorganized - cabin crew some really very nice, some have an attitude - I even heard one flight attendant talk back to a passenger who had a valid complaint about his seat! All in all an airline I always have avoided and will avoid if ever possible.

09 September 2016 Guest

Try to call this airline! I have spent at least 2 hours trying to change a reservation - nobody picks up the phone Today I spent an hour trying to buy 4 business class tickets on their flights. Nobody picks up the phone Airplanes are nice and clean - check-in unorganized - cabin crew some really very nice, some have an attitude - I even heard one flight attendant talk back to a passenger who had a valid complaint about his seat! All in all an airline I always have avoided and will avoid if ever possible.

09 September 2016 Richard

I demand compensation for my lost hours and business opportunity. a refund of the my business class fare for my girlfriend the children as well a refund of £145 taxi cost. If the airline refuses pay my refund I will be left with no option than to sue the airline. I will also express my disgust and experience to newspapers nationwide and worldwide I expect a quick response from you. Thanks Richard Assan (ACIM) Tel: +44 75 905 45 622

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