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Home / World airlines / Chile / LAN Airlines

LAN Airlines

Country: Chile
Largest Chilean airline, extended domestic and international services
IATA code: LA
ICAO code: LAN
Membership in the alliance: Oneworld
Head office: Americo Vespucio 901, Comuna de Renca, 8660360 Santiago, Chile
Phone number: +56 2 565 25 25
Fax number: +56 2 565 38 90
Year established: 1929
Main bases and hubs: Lima Jorge Chavez International, Santiago Arturo Merino Benitez
Fleet: Airbus A319, Airbus A320, Airbus A340-300, Boeing 767-300, Boeing 787-8

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Reviews & Opinions of LAN Airlines:

04 June 2015 Guest

LAN is mediocre at best but as soon as something goes wrong customer service is non existent. I have spent 6 months of mails and calls to LAN looking to get compensation for a delayed flight to Edinburgh fr om Santiago wh ere we were kept on the plane for 6 hours with no food, drink or medical service offered. LAN has published norms stating what should be done in the event of extended delays BUT these seem to apply only for flights to the US. Finally LAN have offered me $US 100 compensation (on a $5000 ticket) for the delay . why is it that LAN can ride roughshod over the passengers and still be voted best airline in South America - lack of competition - when compared with Far and Middle east carriers the LAN service is severely lacking and their logo ' The delight of Flying' is one of the biggest misnomers in the industry

15 March 2015 Janny

I have been waiting for promised and comfirmed compensation for lost suitcase on a TAM flight last Christmas. No money yet though it was supposed to be here in March, now for some reason have to wait another 20 days counting from March 2. Communication sucks big time, tweets and mail are not answered or with standard lines. Will I ever get my money?? Worst airline in the world. now mailing everything to the CEO. And no English is spoken!!

23 July 2014 Fernando Buendia

Very good service in South America specially in Chile and Peru, their planes are in a good state and their entertainment service is good. In Peru i prefer Avianca for domestic flights but Lan by far on international flights.

28 October 2013 Guest

Unbelievably bad phone and internet support in English. I've been using the USA website and call center for four years and it hasn't changed. When you call the USA call center, you get a set of menu options in English, but the audio quality is so low that it's hard to understand the options. Think of the worst phone connection you've ever had and multiply by 1000. Seriously, it sounds like they're using discarded telecom equipment from the '60s. If you do get though to a service representative, it's invariably some lady with a heavy accent. Presumably these ladies' only job is to talk on the phone to Americans from the USA in English, but they are really bad at it. This coupled with the bad audio makes for a very hard time being understood. LAN processes their credit card transactions through an Icelandic company and this has always caused fraud alerts and declined transactions with my BofA cards. The website usually works OK if you have a plain vanilla transaction, but doing anything with a multi-city itinerary or LANPASS causes problems. DO NOT use LANPASS. It is so hard to use the kilometers. You can't use them for one-way flights and trying to use them on another airline in the Oneworld Alliance is next to impossible. I don't want to be all negative. The actual planes are pretty new and nice. The in-flight service is pretty good and the food is above average. They are very generous with the wine. The actual flight experience is probably better than American or Delta. In summary, only use LAN if someone else is buying the tickets and/or using a travel agent. I know this from 4 years of travel and probably a dozen flights, both from the US to Chile and within Chile. Keep your miles (kilometers) on another airline.

All Reviews of LAN Airlines

LAN Airlines Discussion:

13 May 2016 Guest

hi, need to know where do i find the airline code in my ticket

16 April 2016 Guest

This Airline Plain Sucks!!! Terrible Customer Service.

01 February 2016 Guest Roger Michael Rimmers

costomer service is non existent why we have to fight to get our rights the company offers you flights and then they make big mistakes likes mine they left me stranded in Brasil and I did have to buy another ticket from another airline to get back to England. my name is Roger Michael Rimmers. my e-mail I hope Lan gets back to me and reinberst all the money,time and hussle I whent through,and I will not stop until I get it even if I have to go to the central office in Chile

10 December 2015 Julie M.

When I flew to Peru, I gave the LAN agent my American Airlines frequent flyer # for air miles credit. I was assured it had been put into the computer & at other airports where I flew on LAN, I was assured the number was in the computer. However, it has never shown up in my American Airlines account. Thank you for following up on this matter.

Discussion of LAN Airlines

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