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Home / World airlines / Netherlands / KLM Royal Dutch Airlines

KLM Royal Dutch Airlines

Country: Netherlands
Dutch flag carrier, extensive international network via Amsterdam hub
IATA code: KL
ICAO code: KLM
Membership in the alliance: SkyTeam
Head office: Koninklijke Luchtvaart Maartschappij nv, PO Box 7700, 1117 ZL Schiphol Airport, Netherlands
Phone number: +31 20 474 7747
Fax number: +31 20 648 8092
E-mail: mediarelations@klm.com
Web-site: www.klm.com
Year established: 1920
Main bases and hubs: Amsterdam Schiphol
Fleet: Airbus A330-200, Airbus A330-300, Boeing 737-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 747-400, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Reviews & Opinions of KLM Royal Dutch Airlines:

21 September 2016 nboerma

Worst airline in the world by far, extremely unfriendly and bureaucratic for children. Totally inflexible. When you call them you have to wait 30 minutes on the line and the service is poor.

13 June 2016 Richard

Hello my name is Richard Scott I've just come back from Amsterdam I want to say what a smashing airline you are I went on June 10th at 12:55 flight number1084. I just would like to say how happy and comfortable I was with the Care and the staff on the plane they help me out very well because I am blind in one eye the staff would caring for me to my seat and the plane staff were very reassuring to me coming back on June 12th again the staff on the Care side and the pine store with excellent I cannot fault your airline they would caring understandable and very reassuring to me I will be using your airline all the time going to Amsterdam to see my big sister Hazel Scott you booked it all for me please can you thank the Pines staff and the Care staff for me as I said keep it up you are a very very good airline I just want to say 10 stars thank you so much people with disabilities are not respected that much in Airlines airport but your staff are the best thank you again so much for making my holiday very reassuring and special

20 November 2014 Guest

They oversold the international flight and afterwords they give us a vouchers that are worth less. I can't book flight and the call center help are just awful. They refus to help and hang up to phone. This is the worst of the worst.

15 April 2014 Guest

The web site is nice, however they are cheating with search engines. You select an interesting fare, and you end up with +20% with apologies telling that the selected fare is no more available. So why can you choose this fare first place???

All Reviews of KLM Royal Dutch Airlines

KLM Royal Dutch Airlines Discussion:

29 October 2015 Guest

Without tell me, they opened my lugagge while in transit in Amsterdam and didn't even close it properly.

02 October 2015 Bob Wills

KLM lied to me about my flight being cancelled. Even after I contacted my travel agent who said it was listed on time, and even after the travel agent contacted KLM directly and was told it was on time, the ticket agent insisted it was cancelled and would not issue a boarding pass. After I told her I was flying from Germany to the US for my daughter's 18th birthday, she was unaffected and booked me for the following day. The original flight I was booked on AND had checked in on, WAS on time and was NEVER cancelled as I was told. I will NEVER fly this horrid airline again.

23 September 2015 William Baverstock

We have just got a computer generated e-mail on our request for a refund on overcharges on baggage #B86 324063843F4A claim denying our request no one contacted us about our request or to here about the details it is what we expected a large company trying to get all the money they can without regards for seniors we will not use KLM in the future and go with a airline that is consumer friendly. Be very careful what you book on their web site because after they get your money they don't care. A disgusted senior. We are seniors and this is the second time using KLM the first was booked through a travel agent to Europe with a cruise. This year using a stop at Paris then to Rome to connect with a cruise we did our own air on the KLM website. The flight from Toronto to Paris our luggage weight was ok on a Air France(SISTER AIRLINE) flight, also on our return two flights home Rome to Amsterdam and then to Toronto. When we checked in for our flight Paris to Rome it was on a Air France counter with a boarding pass from them we were told our flight was with Air Alitalia and to check in at their gate when at the gate they had a makeshift scale and weighed everything including my wife's purse and said I would have to check in my carryon as they said along with a small bag was overweight and pay 70 Euros($115 Canadian) OR THE LUGGAGE WOULD NOT BE LOADED ON THE PLANE we had no choice but to pay they said that they did not have the same rules as KLM which we were not told about. We called customer service to complain when we got home and they said they could not help even though we had booked on their site we would have to call Alitalia with a tel.# they supplied. when we called that # was told that we would have to e-mail them as they do not accept phone calls which we did also to KLM but have not had any replies. To us it seems like a money grab as seniors we don't need the stress BEWARE WHEN YOU USE KLM WEB SITE to book your flights?????????

24 March 2015 TserYeu Lo

I have a small carry on luggage which weighs only 10 pounds. I didn't want to check it into flight number KL#1613 (AMS to IST). The gate person at gate D05 today (mar 24) told me the flight is full and they will take care of the luggage for me. She gave me a tag number #KL775219. When I lended Istanbul airport, I checked with the flight attendant and she told me to get my luggage at baggage claim. My luggage did not arrive Istanbul because the gate person wrote the bag route as #1601 to Rome (FCO). My tag # KL775219 and my file ref# ISTKL11637/24MAR15/1459GMT.

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