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Home / World airlines / Singapore / Jetstar Asia

Jetstar Asia

Country: Singapore
Budget airlines from Singapore to Asian destinations
IATA code: 3K
ICAO code: JSA
Head office: Level 3, Southwest Finger #034-30,Terminal 1, Singapore Changi Airport, Singapore, 918144, Singapore
Phone number: +65 6318 0888
Fax number: +65 6546 0571
E-mail: yuen-sang.ho@jetstarasia.com
Web-site: www.jetstarasia.com
Year established: 2004
Main bases and hubs: Singapore Changi
Fleet: Airbus A320, Airbus A321, Boeing 787-8, Bombardier Dash 8 Q300

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Jetstar Asia. Airline code, web site, phone, reviews and opinions.
Copyright Roger Cannegieter

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Reviews & Opinions of Jetstar Asia:

20 June 2011 Guest

I just had a horrible, horrible experience with Jet Star. I made a purchase on the internet last week for a return flight from Singapore to Hong Kong. After keying in all my personal detail and credit card detail, a web page that says 'error - system time out' popped up, telling me to return to the home page to book again. Based on the above incident, I went back to the Jetstar site and book again the next night, in which the booking went through and a refernce was sent to me via email. It was then noted to me today that Jetstar has changed me double on the booking (I presume payment of the 'session time out' booking did went through). I called their Singapore hotline to explain the situation and asked for a refund, and was told that the refund would take 15 BUSINESS DAY! As I objected to such, since I am the one who would have to pay for the credite card interest of the payment, I was then repeatedly told that this is a company policy and that there is nothing they can do about it. The junior account service person then passed the phone to a supervisor, who then repeated the same thing to me and more - she tried to turn the situation around to blame me for not calling them when there was a system time out, saying that,' Mame, when there was a system time out, you were suppose to call us'. So, after 45 mins of waiting and having their 15 days refund policy cited to me by a bunch of muppets / robots, nothing was even going to be looked into. I have to pay for their mistake. Clearly, if you want to know what is Jetstar for you, this is it - it is a BUDGET airline with BUDGETTED flights, BUDGETTED baggage weight, BUGETTED seats, BUGGETTED website, and MOST OF ALL, BUGGETTED SERVICE! If you can, stay far far away from them. Coz you are going to have to pay for their bloody mistakes, like me.

All Reviews of Jetstar Asia

Jetstar Asia Discussion:

16 April 2016 Loh wee seng

My wallet inside the airplane.But I forget to take,what can I do?

13 April 2016 Guest

Harassment Disguised As Safe Practice My round trip flight on JetStar was pleasant until my last leg on 25 March 2016 fr om Ho Chi Minh back to Singapore on board JetStar flight 3K558 attended by teenage looking Singaporean cabin crews. Upon boarding, I was not allowed to place my luggage in the opposite empty compartment (where I can keep an eye on) and can only place it above my seat as insisted by the crew (I complied). Soon I noticed this same male crew was picking on an elderly Australian couple, seated beside me, whom he thought were Vietnamese, on cannot do this and that and must do this and that. Throughout the 2 hours flight I remain seated all the time with seat belt fastened, seat upright, window blinds up, not disturbing anyone, not requiring any assistance, and even tuck away my camera in a * * instead of hanging it over my neck. After 1 hour in to the flight, this same crew couldnt find any more fault on the elderly couple then intrude in to my space to tell me that my camera * -pouch would get entangled in an emergency and it is JetStars policy (sticking JetStars name on it) to stow waist pouch in the overhead compartment. I did not comply with this second instruction as again I have never heard of such instructions before. He insisted and said he had already told me so, like as if a JetStar flight emergency was imminent (scary). After landing wh ere all passengers had disembarked, I angrily showed him that my is not a strap-on-waist pouch but is a pouch that straps on to my tight-belt and any entanglement would be on my belt rather than my pouch, and this would rather amount to a no belt policy. He was smiling with delight that he had caught my full attention (this is neurotic). When I repeated that he is the first-ever crew to complain about my pouch, he replied that all other cabin crew had not been doing their job (thinking he himself is special). When I said I will write to JetStar for clarification, he encouraged me to by offering me JetStar form to fill in and said I will get a quicker response through this form submission (hush-hush and be swept away under the carpet?). As I was walking away, his colleague joined in to tell me Want me to show you? referring to how my pouch can be entangled (thinks he is an air marshal for waist pouch?). These Singaporean crews fail to see that my waist-belt is tight to support the weight of my camera, and my pouch (H5.5xW6.0xD4.0) can be swiveled 180 degree around my waist such that it is at my back when I walk, and swiveled to the front when I sits. As a full paying customer with a choice of not having to be subjected to such authoritarian in-flight service, I would like to hear from JetStar on what is JetStars intention? To impose more rules and regulations? Talking about entanglement, is there a flaw in JetStars evacuation plan? Does the tight seats arrangement obstruct evacuation? Would it not be the sling-on strap-on life jackets and drop down dangling oxygen masks more likely to cause entanglement on people evacuating than a tight waist belt with a pouch on the back?

12 March 2014 Mark Wallace

Hello, I have booked a return flight from Perth to Bangkok ( 5X6D3H ) with qantas, apparently it is being operated by jetstar Asia however I have not as yet received any conformation details from JA nor can I find my booking on your site. Can you please confirm my booking and let me know how l may make a seat selection, I have registered and tried to use your website to do this with no success.

10 July 2013 Evelyn

paid full for baggage for 4 passengers, but the confirmation only pick up 2 passengers but I paid for 4. Jetstar said is agency's fault. Agency said is airline's fault. In the end I have to pay extra 2 person's baggage for no fault of mine!

Discussion of Jetstar Asia

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