JetBlue Airways

Has JetBlue ever heard about Intelligent Boarding ? This refers to start boarding from the rear of the plane first and pack them in towards the front. On a round trip flight in JFK-SFO and SMF-JFK, both times the call was made for pre-boarding - passengers needing assistance and those traveling with children. Of course everyone started queuing causing congestion with those truly in need of special assistance. On board also confusion as passengers in the front section were blocking the aisle for those seated at the rear. Could have easily been avoided had JetBlue kept passengers with seating in the front of the cabin for last. Intelligent boarding is not important for JetBlue and they should be commended for contributing to stress in travel. Compounding matters, the entertainment system did not work for the entire aisle. The flight attendant was rude and had a total lack of compassion. On the positive, good leg room.