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Insel Air

Country: Antilles of Netherlands
Scheduled services throughout Central America
IATA code: 7I
ICAO code: INC
Head office: Maduro Plaza Building, Dokweg No 19, Willemstad, Curacao, Netherlands Antilles
Phone number: +599 9 737 04 44
Fax number: +599 9 733 15 22
E-mail: information@fly-inselair.com
Web-site: www.fly-inselair.com
Year established: 2006
Main bases and hubs: Aruba Reina Beatrix, Willemstad Curacao International
Fleet: Fokker 50, McDonnell Douglas MD-80

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Insel Air. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Insel Air:

21 May 2016 Guest

Do Not travel with this airline. They are disgusting, despicable and dishonest. The staff in Trinidad are liars. Each staff has a different story. They lost my luggage and keep giving me a runaround. Everytime you call it's a different staff with a different excuse/story for you. Nasty people.

24 November 2013 richard whitehill

Having just returned home from Bonaire and Curacao, it was with great displeasure flying on Insel Air, I now refer to it as Insult Air. We booked a straight thru flight from Miami to Bonaire and Nov 2, to reduce our baggage and gear bag transport to several islands, however, just 15 min. from our landing in Bonaire the pilot announced we were headed to Curacao this was after a one hour forty five minute delay leaving Miami. Now we arrive in Curacao around 9PM and had to wait for a 15 passenger shuttle to Bonaire that would leave at 12:15 AM. I have never heard of a flight that was booked for one island and landed at another, unless there was and emergency (there was no emergency). The flight attendant announced the pilots needed to rest, meantime we had to fly over Bonaire to get to Curacao. I hope someone can explain how this could happen. Not so much as a voucher for future air travel etc. My wife and I travel to Bonaire 2-3 times per year. In the future it will not be on Insult Air.

20 May 2012 Howard Philips

Insel customer service is very poor. If you fly them, hope you have no problems, they won;t even answer your emails.I had a flight cancelled, then a 9 hr delay - for which they gave me a discount coupon, but no reasonable way to redeem it. 24 APR 2012 Insel 7I 903.

13 October 2010 juan david

when leaving from aruba to curacao i had wait at the airport from 06.oo oclock till 11.30 and when i had to come back i had to wait 6hours again at airport in curacao and both times no decency to notice me in advance it wasn't nice for nor my family ,thus next time not with you guys

All Reviews of Insel Air

Insel Air Discussion:

15 August 2016 Mark Veter

My wife and I had planned a vacation for Aruba and Curacao. We flew into Curacao on United and everything went great. We had a fantastic time in Aruba and were looking forward to spending some time in Curacao. Our flight out of Aruba was scheduled to leave at 11:50 in the morning. We arrived at the check in counter over an hour before the flight was supposed to leave. The board above the counter listed a departure time of 11:50. There was no one at the counter. We waited for fifteen minutes and then started asking other airline agents if they had seen anyone from InselAir. No one had and suggested that we go out to InselAir's office outside the check in area. When we got to their office there were three people working the counter and all of them were playing on their phones. Even after I had walked up to the counter it took several minutes for one of them to look up and assist me. I inquired as to the status of our flight and after about 20 minutes of runaround and growing frustration I was finally told that the flight had left at 11:10, forty minutes early. I was incensed and asked why we had not been notified about the change, to which I was given a reply that it wasn't their responsibility but rather that of the booking agent (Orbitz). I called Orbitz and they told me that they had not received any notification by InselAir for a change in schedule. InselAir countered by saying that changes to flight times are made at least 24 hours in advance and that Orbitz had been notified. InselAir offered to put us on a flight that left that night, at 8:40. The problem with that was that by the time the flight made it to Curacao at 9:30 the lobby of our hotel would have been closed as Sundays are holidays and everything closes early. We would have had no place to stay so out of necessity we stayed in Aruba. Our itinerary had us coming back on InselAir to Aruba at the end of the week so that we could catch our return flight home on United. This was a flight we had to make as our 12 year old son was flying home the next day from visiting relatives and we had to be at the airport to pick him up. Based on reviews of InselAir and talking to some locals we quickly realized that this airline pulls last second schedule changes all the time, is routinely late, will delay flights and not give any reason and often times cancels flights for no reason. As we have to be home to be able to pick up our son we could not put our trust into InselAir to get us back to Aruba to catch our flight home, so we ended up cancelling our entire trip to Curacao. InselAir staff acted as if they could care less about our predicament. We were talked down to, we were asked to wait while the staff played on their phones, we were given the runaround repeatedly and it took my getting very * before they even started to give us an answer. The unprofessional-ism of this airline and its representatives is appalling. The fact that they would make a schedule change and have a flight leave early is appalling in and of itself, but the fact that no notifications were sent out is abhorrent and reprehensible. All of the locals here in Aruba have said that they never fly InselAir because of the exact same issues we had and they all mock the airline. As a result of InselAir's utter incompetence we're out several thousand dollars for prepaid hotels and activities. InselAir put a serious damper on what had been up to that point a very pleasant vacation. NEVER USE INSELAIR!!!! THEY ARE ABSOLUTELY AWFUL!!!! What a joke...

25 March 2016 Maxine

Horrible, hell, poor customer service, rude staff, flew from Miami to curacao and supposed to have a connecting flight to Guyana, never told flight cancelled, until almost two hours past the boarding time, stuck in curacao for over 24 hrs, place in a filthy run down hotel, woke up with rashes on my skin from bed bugs bites, still no word from insel about when the flight will be leaving, buyers beware, horrible, horrible, straight hell.

06 January 2015 Guest

This is a ridiculous airline. I traveled to curaçao from Aruba. They got lost my luggage without scan tape. I only stayed 7 days for my vacation. I came to airport to find my luagge more than 10 times. No response and the staffs were helpless. They were not willing to help you to find your luggage. At the last day of my vacation, the head of lose and found promised me that the luggage would be sent back to airport at 6:30pm. But when I came to claim my luagge, the staffs still said this was not here and still at Aruba. I asked the staffs to help me call aruba to confirm, but the staffs seems like I don't care and keep saying can't contact aruba. The most ridiculous thing was I explained my situation to the lady who was in the check in counter that she yelled at us and said "I'm done with you. I don't talk to you anymore. I won't help you make the call. I don't care and you are fuxking ridiculous." I have never and ever seen the customer service like this. The worst customer service in the world. The staffs are uneducated. They don't know how to deal with their customers and never respect people. I swear I won't take this airline anymore and never recommend my friend and family to choose this airline. Moreover, I won't come curaçao again. Uneducated people in this island.

20 October 2014 Guest

Insel air has the poorest customer service. A group of us missed our flight into curacao, which made us miss our flight on insel air to bonaire. I called from mia and rebooked all 12 of of us on a later flight. We had to totally repay the entire flight. We were sent email confirmations. Arriving in curacao they had no record of our flights even though i could show the confirmations on my ipad. Long story short two hours later in the ticket office at $150 pp we had new reservations. I did contact customer service upon our return and asked the half of our flights be refunded but were basically told too bad. Will never recommend this airline. Planes in poor condition and smell like sewer and customer service is bad!

Discussion of Insel Air

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