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Home / World airlines / Belgium / Brussels Airlines

Brussels Airlines

Country: Belgium
International services from Brussels to European destinations
IATA code: SN
ICAO code: BEL
Membership in the alliance: Star Alliance
Head office: B. House, Brussels Airport Building 26, Ringbaan, 1831 Diegem, Belgium
Phone number: + 32 2 754 19 00, +32 (0) 078 18 88 89
Fax number: +32 2 754 19 10
E-mail: callcenter.en@brusselsairlines.com
Web-site: www.brusselsairlines.com
Year established: 2007
Main bases and hubs: Brussels
Fleet: Airbus A319, Airbus A320, Airbus A330-200, Airbus A330-300, Boeing 737-300, Boeing 737-400, Bombardier Dash 8 Q400, Embraer ERJ-145

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Reviews & Opinions of Brussels Airlines:

17 September 2016 AB

I had the misfortune of booking a flight with Brussels Airlines from London to Moscow. The flight was delayed from departure which meant that I essentially missed the onward connection. They put me on an Aeroflot flight that flew into another airport. My luggage didn't follow. I spent all my holiday in Russia chasing this up. When I called the Brussels Airlines call centre, the rude bitch basically told me that it was not their problem. Yes it was. I did not pay Aeroflot to get me and my luggage to Russia. I paid Brussels Airlines. No response to my emails. Still chasing my tail. Avoid flying with these incompetent managers.

19 August 2016 Guest

I bought two tickets Brussel airlines for me and my daugther. Unfortunately, our first names were merged together. Service centre cancelled my reservation and promise to return back money. I bought other tickets instead. That was at the beginning of May. One ticket was really refunded in June. But the second ticket is not refunded up to now. I am waiting already four months. Service center promises to return me money back but they did not. Moreover, our bagage was lost in Brussel. I have a very bad impression about this company and do not recommend it to all people.

26 September 2014 traveller

that airline tries to be regular airline and cheap carrier in one plane...no privacy for business passengers - catering and choice of beverages is extremely poor in economy with service : a piece of * bread with the cheapest cheese you can find - wine is a very cheap wine served out of liter bottles in plastic cups self check in of luggage does result in the fact a lot of passengers are carrying oversized luggage into the plane what causes delay in boarding to avoid this airline a stopover by an other carrier is worth to consider one of the weakest in europe

09 February 2012 Joseph Paice Paice

Not only was my baggage delayed but further more, possessions - my camera was stolen from the suitcase while it was in transit! When I rang up Brussels Airlines about this, they were extremely unhelpful and didn't offer to look into it. They didn't even bother to apologize for the theft either! All I would advise here to all is if you wish to travel within Europe, you're better off with KLM, Lufthansa, Swiss Airlines and others as they have all been more reliable and have had no bad experiences with them concerning theft or tampering of peoples baggage.

All Reviews of Brussels Airlines

Brussels Airlines Discussion:

11 November 2016 Michael

Hi Has anyone had difficulty getting compensation for delayed flights with Brussels Airlines? My flights to & from Birmingham to Porto on 21st & 28th September 2015 were delayed by about 6 hours. They eventually offered €250 but have NEVER paid this. This behaviour is criminal!

31 October 2016 Dominique Lachal

Hi, I have tried to book since September! After the first trial, they could not issue the ticket because they did not communicate/charge the admin fees. It took them a month to realize their mistake and why the tickets could not get issued! After clearing this issue, I got the ticket and I guess what? They booked the wrong time! I told them 6 pm, they booked for 6 am! This is what happened when you outsource your callcenter in midtier countries. After calling back last week, they recognized the mistake and confirmed over the phone that they will issue tickets for 6.45pm. Of course, I did not hear back from them for a week. So today, I just called back and they told me that the flight for 6.45 pm is fully booked so I need to take at 5pm or 9pm! This is UNACCEPTABLE. It is more than a month, Brussels Airlines makes a mistake and I have to take the burden by changing my plans. I have never experienced in the past such bad quality service! I am not even counting the time and money spent calling them! I have just been talking to agent called "LEI" for more than 1 hour, she was not even able to give me answer. Lengthy process and not capable staff! At this moment, I do not know whether I will be able to take my flight this Friday. If you have the option, STAY AWAY from Brussels Airlines. Booking reference: 4994LR contact: dominique.lachal@gmail.com

07 October 2016 Guest

The airline should refund me money since 6 weeks. I was told several times the refund departement is going to send me that money but never anything happens. They even called me and told me that, Arrgh

15 August 2016 Guest

It's impossible to find a contact phone number to call Brusselsairlines from Denmark. Other airlines make this work without any problems. You need to look in to fixing this. Also changing peoples bookings to other airlines calling it a change of schedule is a lie. You are intact rebooking us.

Discussion of Brussels Airlines

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