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Home / World airlines / United Kingdom / British Airways

British Airways

Country: United Kingdom
World's largest international carrier, global network from London
IATA code: BA
ICAO code: BAW
Membership in the alliance: Oneworld
Head office: PO Box 365, Harmondsworth, West Drayton, Middlesex, UB7 0GB, UK
Phone number: +44 20 8738 5050
Fax number: +44 20 8738 9898
Year established: 1919
Main bases and hubs: London Gatwick, London Heathrow
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A380, Boeing 737-300, Boeing 737-400, Boeing 747-400, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8

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Reviews & Opinions of British Airways:

17 May 2016 Dumoue

The WORST airlines ever!!!!!! We were supposed to travel to the United States via British Airways. We had all the required documents needed (ESTA visa, tickets, IDs), but we were refused to board on the flight due to US "no fly list"! We required a clarification of the reasons but no explanation was provided and we had to move in order not to interrupt the que. We asked them to cancel our reservations so that we could get them refunded, but nope we had to make an international call to UK to ask them for that! We called their customer service in UK and waited for 30 minutes where we were put on hold 10 times because the employee wasn't trained enough to do her job. We asked for a documentation that we were refused boarding so that we could provide it to the hotels and car rental to get refunds, but apparently that was too much to ask for!!! it was simply not possible!!! Then we raised a claim and we required full refunds of our tickets and an explanation to why we were allowed in the first place to check in online one day before if our names were on a "no fly list" to USA. If we knew earlier, we could've at least cancelled our reservations smoothly! Unfortunately, we never got an explanation for why we could check in online and they rejected to refund our tickets even though they admitted that we had all the necessary documents!!!!!!!!!!!!!!! Very poor, slow, cold customer service with no empathy for their customers and where they use standarized templates to reply for your emails instead of a personalized response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will never use British Airways again! I don't trust them and I will warn all my friends and relatives to avoid them!!!

16 January 2016 hElen hAre

awful exPerience. cLub/ premium economy...don't bother. 8 seats crammed in a row compared to 9 in economy. Poor staffing ratio, waited an hour plus with empty tray on our lap. 4 crew for this class and economy!! Hundreds of people, service very poor. Broken seat, broken tray and broken bassinet tray constantly falling down on us. Complained, and they didn't care less. Poorest response, no action. Cancelled flight home and went with Thai airways

16 May 2015 Y Karanjia

Just completed my first BA Flight in Club World. The experience can be summed up in a single word - "PATHETIC" The flight taxied and took off with passengers sleeping with their seats flat in the centre "couples seat" The crew was totally indifferent The light meal post take off was offered only to passengers in the aisle seats for reasons best known to the crew If you are seated in the centre "couple seats" you have to be either an acrobat or a gymnast to access the toilets as you have to jump over a sleeping passenger in the aisle to get there The buggy requested to transport us to the lounge at Heathrow as my wife had just had surgery, showed up, but the lady driving it decided we did not need it....and walked a result we had to trek for 2 hrs to clear security and reach the lounge Never travel BA again

13 May 2015 Sheena

I've spent over 2 hours on hold while 'a member of the Executive Club service team' endeavored to 'answer my call as soon as possible'. Completely useless service. I need to change a leg of my journey urgently, but cannot do this on line. I am furious, my mobile phone bill will be enormous and I still don't have a result. Now I cannot even get into the queue as they are too busy. Come on BA this is terrible customer service, I pay extra because I want good service not a 2 hour diatribe about Avios points. Oh, and PLEASE change the music, it gets very boring.

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21 September 2016 nboerma

Top airline. Easily the best of all the European airlines. There is no real competition for BA in Europe.

08 February 2016 Anna brown

The Worst airline. When I had to travel to scotland for my sister in laws funeral. I was unable to get through security in London and when they Gerry rigged it to so I could get to the gate, I could not get on the plane. I was a 57 year old white women and the BA security had me as a middle eastern Muslim man. The woman at the counter was EXTREMELY Rude to me. Coming home was equally a nightmare. They flew us into London city airport and it was up to us to finance and find our way to Heathrow to fly home to the u s. I have to travel a lot for my job and never have had such a horrific experience. This happened in June 2015. We also have had a nightmare of an experience trying to receive a refund for our original tickets for July. Since Margaret died before we able to get there we had to purchase another set of tickets. We paid for these two sets of tickets over 9000 dollars. It is the most outrageous buiness practice and there has been no compensation for the extra set of tickets. This is a warning to anyone thinking of using British airways. DON'T!!!!!!!!!

02 February 2016 Patricia de ste croix

really bad service, I had lost suitcase on 14th august 2015 I still not have compensated for 2 Feb 2016

06 October 2015 Steve

Trying to get any sense out of the customer services is nigh on impossible, tried to book a holiday then got told cost was close to £7500.00 for two people then they wanted a further £176.00 to book seats next to each other

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