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Home / World airlines / United States / Envoy Air

Envoy Air

Country: United States
Big regional airline feeds the American Airlines route network under the American Eagle brand
IATA code: MQ
ICAO code: ENY
Head office: 4301 Regent Boulevard Irving, TX 75063, USA
Phone number: +1 972 374 5200
Fax number: +1 817 967 3816
Web-site: www.envoyair.com
Year established: 1984
Main bases and hubs: Chicago O'Hare International, Dallas Fort Worth International, Los Angeles International, Miami International, New York La Guardia, New York John F. Kennedy International
Fleet: Bombardier CRJ-700, Embraer 175, Embraer ERJ-140, Embraer ERJ-145

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Envoy Air. Airline code, web site, phone, reviews and opinions.
Copyright Jason Whitebird

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Reviews & Opinions of Envoy Air:

13 January 2015 gLORIA G.

I am terribly disappointed this past year. On my flight from CID to DFW my solo flight attendant was 45 min late arriving at CID and really looked "partied" out. On the return flight we all had to wait for the flight crew to get in from CID to go back to DFW. The plane was ice cold, the "hot liquids" were frozen so all we had was cold drinks and the plane itself was ice cold. The flight attendants were also freezing and this is unexcusable for an employee to work this way. AND it is unacceptable for a passenger to have to endure this. Also my luggage had been rifled and some items taken. I am not sure I will do this 2 hr direct flight again even though it is very handy. PLEASE AIRLINE, MAKE SOME GOOD CHANGES OR YOU WILL BE LOOSING YOUR CUSTOMER.

18 June 2013 Baughn

Recently we flew from killeen tx to Nashville Tennessee. The flights on American Airlines from and to Dallas were without incident and very professional. However, the flights from and to Killeen were not as pleasant. As we deplaned at Dallas nearly every crew member acted insulted that someone had left bubble gum on a seat and that it would have to be clean off, I must have heard at least ten times about the bubble gum in the ten minutes it took to move our luggage the 30 feet so we could catch the next leg of our flight which we only had a few minutes to spare. It just struck me as disrespectful of the other passengers to talk about this one passenger so many times. On the return leg I was shocked at how the baggage was being handled on another Eagle flight. I watched as at least twenty pieces of luggage and what appeared to be cargo--cardboard boxes were dropped at what appeared to be a height of 4 feet, much harder than one would what their own luggage dropped. Does anyone ever video these cargo handlers? If not it would be a good idea to do so.

24 August 2011 Monica Schlink

Really desappointed!!This airline just pissed me off as much i can think of!!! I flew from Seattle to Chicago O hare to connect to a flight to Madison!!My flight supposed to leave 530!they change to 610 and than 730 and 930 and they ending cancelling my flight!!Got at customer service and those people r sooo rude!!Shouldn t be working there at all!! they told me that or i take the bus to Madison and they pay for it but the bus would not stop at the airport or i have to wait untill next day who know what time and they ll not promisse a open seat either!!I decided to get the bus because the customer servce lady told me that i could have all my bags back too!!I went on the baggage claim and they told me that i would have my back on the next day at Madison airport!!It s so easy to someone that leave in Madison but i was on a vacation trip to Wisconsin Dell w my 10 year old and i never been in Madison so pretty much i had to stay at Chicago O hare and make a reservation at a hotel till next day because the last bus was leaving 10 pm and was almost 10 pm at the time i pass the customer service!!And im not sure why did i pay $50.00 for 2 bags w all this problem!!Than when comes the time to me go home a got in the customer service at american express and i found out that the people that switch my ticket to get the bus cancelled my flight to go from Madison to Denver and to Seattle!!So now i m stuck at Madison airport andluckly this guy name Brian from American Express got me so much support!!The girl that work at American Eagle at Madison didnt want even be part of, the guy called american Eagle customer service and they kept saying that was Alascan fault or american eagle from Chicago O hare fault!!!I ended missing my plan to Denver and i took another flight to Chicago O hare and again my flight was supposed to leave Chicago 830 and ended leaving 1013!! What is wrong with the customer service of American Eagle!!! Some of this people should get fired and give to other that really deserve it!!!Really desappoited!!Waisted money, wasted my time and nobody wanted to take the responsablity on all!! Really really poor customer service!!! I paid for all my flight, the freakin hotel that i reserved and i have to pay for another hotel room because i couldn t catch the bus and no one took care of it!!!Im really really mad!!

09 June 2008 Guest

I fly American Eagle about every two weeks, year round. Equipment-wise, the ERJs and CRJ-700s are late model and sophisticated. The pilots are likewise. BUT what I can't understand is that virtually every Eagle flight I take, is late. Regardless if clear skies, no air traffic problems, my flights are still late. And I mean late, like an hour or more. I just dont get it. AA must be crunching these RJs into and out of the hubs with not enough time to recover any lateness. This is both DFW and outlying stations.

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28 July 2016 Karen Walker

Traveling with two grandchildren into LGA on AA4339 on July 27th, i became distracted and left my iPad on my seat. Envoy employee, Barbara Engel, waited for me in baggage claim, verified my flight and seat that I was in and had my iPad which I just bought for my husband for Father's Day. After coming from visiting my son and his family in ATL, I had a ton of family pictures which mean everything to me. I could not have been more thrilled to have gotten it back. It is a pleasure to have such honest employees like her. Please share this compliment with her. as she deserves it. I have also contacted American Airlines as well.

08 July 2016 Guest

Worst airline at everything. They are a subsidiary of American Airlines. Welcome to absolute disrespect for the customer now that there only 3. This little airline riding the coat tails of American, and couldn't care less about customer service. 2 hour delay and the pilots and gate staff are making jokes about how their own employers is a joke, while at the gate waiting for the delayed aircraft. Everyone think twice. Put them out of business!!'

02 July 2016 Patrick & Mary Hines

Mr. Pedro Fabregas, CEO, Envoy Air Sir: Just a few comments about the extremely poor impression we have of you company and in particular your ground based employees. We were on an American flight fr om DEN to VPS via DFW. We were maintenance delayed out of DEN and arrived a few minutes before the next flight to VPS. Our flight attendant assured us that the computer system would notify the VPS gate agent that we were on our way and that they would hold the flight. On arrival at the gate within a few minutes we were behind what turned out to be non-rev passengers who took our seats. We complained to the gate agent who stated that she was just going by the rules relative to 'closing' the doors in order to make the flight 'on time'. No amount of pointing out her error in allowing non-revs to take our revenue seats made any effect on our situation. She said she would put us on a revenue stand-by list on the next flight with no guarantee of positive space. We asked to speak to customer service and was told you had no customer service only leads and supervisors whom she proceeded to contact. We waited for more than 45 minutes for that person to appear at the gate. The agent then took us to a gate area wh ere Mr John Rider, your Lead Agent Passenger Services, met with the agent (named Happy) and sided with her decision. We then complained about having to 'stand by' for the next flight and demanded positive space on this airplane. He agreed to do that for us and for that we commend him. This next flight was eventually delayed for about 4 hours and then the aircraft needed ground support to start an engine which showed up nearly an hour later. On arrival in VPS the aircraft could not not shut down an engine need to safely dock. We finally made it to VSP about 8-10 hours later. This whole situation was made worse by the treatment by your employees. The gate agent had the time to make the right decision not lean on a 'policy' that did not leave room for true customer service. The non revenue passengers should have not been assigned seats since the agent knew via her computer that we were on the ground and headed to her gate. You might add to your corporate principles that 'doing the right thing' is better than leaving a few minutes late.

12 April 2016 Guest

unable to see a fligh schedule anyway easy

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