Emirates Reviews

i think emirates is one of the best airlines in the world but can also improve

I was attending Cape Town Univ as an exchange student & found a cheap one-way fare CPT to Paris ($570) to meet my parents for a few leisure days before returning home with them to the USA on a separate ticket. Unfortunately I became a victim of Emirates’ strict checked baggage allowance. I am used to checking bags & paying “by piece” with a flat overweight fee, but since my USA destination was not on my Emirates ticket, I was subjected to their “by weight” policy. Emirates’ policy is 30 kg maximum for all checked bags & their excess baggage rate is ZAR600/kg. I had 1 bag at 30 kg and a second bag at 28 kg, so the fee was close to $2,400! I was horrified since my fare was only a fourth of the cost. To Emirates’ credit, they took pity on me & made an exception & only charged $800, which is still excessive in my opinion. I hope someone can learn from my experience. When choosing an airline, read all of the fine print & determine upfront all of the fees that may be added to see what you’re ultimately paying for, because sometimes that cheap fare doesn’t end up so cheap after all.

I travelled on the 10th Feb from Glasgow to Melbourne ,the flight was delayed 2hrs resulting in missed connections .
The bottom of the seat in front of me fell off
The seats in economy are so tightly packed for such long flights it was really uncomfortable.
The Aircraft was noisy and toilet facilities poor with so many people constant queues.
The food was disappointing with no variety over the 3 flights.
I was an elderly lady travelling alone and thought I was choosing the best how wrong I was .my return journey was just as difficult with a stop in Singapore when my ticket clearly stated Melbourne /Dubai will not use your airline in the future and will make a point of telling my friends and family my experieces

Heathrow-Dubai-Melbourne and return. Disappointed no flatbeds on any leg despite hype on Emirates website. Deeply reclining seats are dreadfully uncomfortable and not conducive to getting much sleep during 14 hour flight. Lack of leg oom for anyone six foot tall when seat fully reclined. Did think I was onto winner for the flight back from Dubai where the aircraft actually had flatbeds fitted as advertised but after 70 minutes in the plane, still stationary on the tarmac with mechanical trouble, we were ushered off to wait a further four hours before a relief plane and another crew arrived. Business lounge at Dubai on arrival was crowded and toilet facilities are inadequate with queues forming. Total lack of communication while waiting for relief plane and further delays while searching for relief crew. Old noisy 777/300, and same uncomfortable seats, for the journey back to Heathrow arriving five hours late. Cabin service nothing special and food disappointing. Can't see how Emirates got award for airline of the year - its nothing special in Business.