Copa Airlines Reviews

I am not impressed w/ Copa Airlines, for a large profitable airline, their customer service needs to be substantially better.

My friend and I were recently kicked off our flight from Rio de Janeiro to Panama City because Copa decided to use a smaller plane. We were the only ones kicked off the flight and were not last in line - why were we chosen? Because we were foreign and had booked from abroad without a Brazilian social security number (CPF). Copa's protocol is to book tickets in this category as standby. In the mess that followed, Copa revealed their total lack of professionalism of any kind. We stood in line for 1.5hours before being kicked off the plane. Then we were given $200 vouchers that we were promised we could validate for cash if we emailed the manager, Arlete DeCarvalho, who was there handling our case. We asked if there was anything else they could do since we would be sitting in two airports for an additional 10 hours due to the change. The customer service representative then promised to get us access to the Copa Presidential Lounge in Panama City. However, when we arrived no one knew anything about us. Additionally, the bag check-in person took 30 minutes to check our bags to New York while being instructed how to do it by another senior check-in assistant next to him. Additionally there were no pillows or blankets in my seat on the plane for a 9 hour flight - because "the flight was full." When emailing the manager, Arlete, to receive the voucher in the form of cash back she revealed that her rep had misinformed us and we could only use the voucher to book a flight with Copa in the next year. She then said that we could receive a refund if we had a Brazilian bank account, to which I responded that I had a friend in Brazil with an account. She failed to respond to that email and ignored a second sent a week later. From start to finish, in the critical aspects and in the details, Copa failed and failed again. I will never book another flight pattern involving this airline and I also am disappointed by Continental's choice to partner with them as they in no way meet the standards of service expected from flight providers by Americans and deserved by anyone paying thousands of dollars for transportation.

LAX-PTY-BAQ. I have flown Copa 2 times a year since 2003 fr om LAX-PTY-BAQ roundtrip. The seats are uncomfortable for a 6.5 hour flight and little leg room, I am 6 feet tall. Food is usually good, drinks are limited and service is good on the plane and at the Copa Airlines counter. Never had a problem with delayed flights, missed connecting flights, being bumped or put on stand-by. Copa gives you your boarding pass for PTY at LAX so you donґt have to touch your luggage or check-in again, a very nice feature. Movies, food, drinks, blankets, pillows and 2 pieces of checked luggage are still FREE on Copa! (well you donґt pay extra)